Include phone station status and phone line tests in the ticket comments when possible.
Include the status of the phone station in the CS15 switch
First go to the F9 prompt. Then enter the command “stat dn 519 236 4419“. Copy the command and the results into the ticket.
Testing Lines reminder:
LCE
Go into the CS15 switch. Enter “oamp tlt“. Select the line with the command “s dn 519 238 5100” or via the LCE with the command “s GNBD LCE 03 4 10 12“. Measure the command three times with the command “m rep 3“. Copy and paste the command and the results into the ticket.
For CS15, when copying the output to the ticket be sure to delete the extra lines for LINE 050 or CLI messages. Use the command csel none if you want to just turn off these things from being posted to your screen.
CLI messages look like this example:
CLI DSWD TUES 09:33:21 18/07/23 CLED LTG 336 HAY-ALLWORX-INT DSWD PTRK 8970 TG 0OPLS 5192373700 SENT= 5192373700 CLNG DN 519 872 7226 TG 21 BELL TOLL DSWD 03 01 12 06 FWD FROM DSWD 03 01 12 06 #098 09:33:21
LINE 050 looks like this example:
LIN050 GNBD LCE 02 1 02 27 #077 09:18:49
B6 Blades, go to POTS, click the port number, on the right under Actions, click Diagnostics Test, click Start. Copy and paste the results into the ticket.
On E7 Blades, go to voice port ie VOICE1, provisioning menu, Line Test. If the results are bad, write the resistance and capacitance into the ticket comments.
Checking Which Options Are On A Line
oamp dn que stn xxx xxx xxxx
Checking Which Options Are Active
For Options that require activation (cfd, cfb, srng, etc…)
oamp dn qact stn xxx xxx xxxx
Distinctive Ring Patterns for Fax Machines
aka Teen Line Ring Patterns
TEEN Short-Long TN2 Short-Short-Long TN3 Short-Long-Short TN4 Short-Short