For new installs:
If a tech drops the customer off equipment but hasn’t added anything yet, then what you will need to do is finalize the order, to do this.
- Find their account in Ivue, and look at their service order (this will have their wifi information in there)
- Then find their account in GLDS
- Click on the equipment tab
- Then click on Assign at the bottom left
- Ask the customer for the last four numbers of the CMAC on their modem, then type it into the ID number section with the Search By Last Digits check marked
- Once you have typed the number in there, click on search and then you should see their modem show up at the bottom.
- You can then double click on it and it should add it to their account and it will look something like this:
- Then click Done at the top right.
- Now click on the calendar at the top.
- Then you will see this, you will need to click on Finalize at the bottom right:
- A screen will pop up and will show this:
- Select your final reason as something appropriate, for new installs I set it as “New to area” then hit finalize.
- Now their modem has been added to their account and packages should ave already been set up by a CSR so that should be fine.
- Now go to Ezlink NOMs and wait for their modem to come up.
- Once it does, grab their router IP and put it into USS.
- Once you do that, you will have to grab the CXNK number and then put it under the equipment tab in ivue so it registers to their account.
- Then you can program wifi, the wifi information should be in ivue under the service order.
- Once that is programmed you should be good to go, get the customer to try it out and see if it works to be sure.
