2018-10-15 17:50:04

<@U82ELCC4E> has joined the channel

2018-10-15 17:50:04

<@U81L6E9MJ> has joined the channel

2018-10-15 17:50:04

<@U81RZ5J9H> has joined the channel

2018-10-15 17:50:05

<@U81L1KUCT> has joined the channel

2018-10-15 17:50:05

<@UAKSUBUCC> has joined the channel

2018-10-15 17:50:05

<@U827AC2JZ> has joined the channel

2018-10-15 17:50:05

<@U833L2G74> has joined the channel

2018-10-15 17:52:48

Moving forward we would like to use this channel for AMP discussions. Please make sure your notification settings for this channel are set to "all new messages"

2018-10-15 17:56:39

Note: There are Desktop and Mobile settings...please set both boys :pray::skin-tone-3:

2018-10-15 19:45:49

Is the Morgan Corporation invoice #190 still a draft?Just want to make sure it wasn't missed being sent.

2018-10-16 12:09:03

Guess I forgot to send that to you. My bad. Yes, it can be sent.

2018-10-16 12:38:07

Ok. Can you close the job for it?

2018-10-16 16:15:32

Do you still think it is necessary to still send out Trouble Emails after we put all the details in Jobber? There is an option when we are creating the trouble as a Job in Jobber to send out email to team about assignment. We could do this that way everyone gets notified when a new trouble is scheduled and saves Bridget and I time from repeat typing everything into a separate email...thoughts?

2018-10-16 16:21:43

Also, Jerry Boyes at 221 Huron St has Internet with Hay but does not have security. He switched over to Hay internet and his security camera no longer works. He said he got it from B&P Fire Equipment? It is a HIKVision camera. He was wondering if we would know how to get it back online and so he could use the app associated with it. I told him if we sent out a t tech there would be a trip charge, but before we would even do that to ask you guys if this is something we would even be able to help him out with??

2018-10-17 12:17:01

Did you guys go back to Grand Bend Medical Health Unit - Hensall Location?

2018-10-17 12:17:33

Not yet, I am going to try today

2018-10-17 12:18:22

Alrighty. Also did you see my messages from yesterday afternoon?

2018-10-17 12:18:33

the taco one?

2018-10-17 12:18:46

lol no the other two

2018-10-17 12:19:03

Just reading them

2018-10-17 12:23:59

I personally don't care about getting an email about the trouble. I just read what the trouble is about in the notes (as long as <@U81L6E9MJ> remembers to add to notes). So you gals are kinda entering it twice.

2018-10-17 12:31:52

As for Jerry Boyes, we could go help him out at time and material. However if the password is changed or we can't log into the camera their may be some issues. I wonder if he just rebooted the camera if it would come back online.

2018-10-17 12:36:36

Okay thanks for the input! I will give Jerry a call today and see if he tried rebooting it yet.

2018-10-17 12:39:14

<@U827AC2JZ> have a :taco: :joy:

2018-10-17 18:08:17

We are having some billing discrepancies with Willie's Beach Bar. <@U827AC2JZ> do you remember what went on here? We quoted them $2,838.47 (Pre-Jobber Days) Which was dated August 12 2017, and originally sent to Andy Oke. On June 6th we invoiced them $9,909.60...I have no other quote??

2018-10-17 20:22:47

There are 7 jobs that require invoicing. Would you guys be able to take care of those before Tuesday the 23rd?

2018-10-17 20:23:15

Ya, in the AM for sure

2018-10-17 20:23:30

Thanks

2018-10-17 20:23:55

That would be great I can get them out for November billing but I need them by Tuesday please if possible.

2018-10-17 20:24:41

That's the plan!

2018-10-17 20:25:28

<@U81L6E9MJ> :taco:

2018-10-17 20:26:33

<@U81L6E9MJ> :taco:

2018-10-18 13:39:59

Morning, <@U827AC2JZ> <@U81RZ5J9H> I just re-sent you an email that Brian has sent you on Sept 21st RE: SRC Invoice. When you get time can you please look at it and respond to him, and CC me. Thanks in advance.

2018-10-19 12:30:37

Are we going to have to do some shuffling of the schedule today?

2018-10-19 12:34:10

Could you move Huron Tractor to 2pm?

2018-10-19 12:37:32

Yeah that should be okay.

2018-10-19 12:52:21

I moved the Hensall Co-op to Mon. Nov 5th and scheduled it for a full day. Please do not schedule anything else this day. The guys need time to resolve all the issues there. Thanks!

2018-10-19 18:12:45

Nancy Peter wants to add an additional user code for her system. Would she have to upgrade to ?

2018-10-22 12:42:49

Reminder: We need those 'Requires Invoicing' Jobs cleared by end of day tomorrow. Thanks!

2018-10-22 12:45:18

*shoot. I mean TODAY lol. <@U827AC2JZ> <@U81RZ5J9H> <@UAKSUBUCC>

2018-10-22 12:46:52

Yes End of day today would be best if possible then I can bill them out tomorrow,.. I work in Clinton Wednesday and it is month end Thursday.

2018-10-22 13:11:18

No Nancy Peter doesn't need to upgrade, but it makes it easier for her in the future to do it herself

2018-10-22 13:11:41

We would have to walk her through doing it on the keypad it over the phone or go there to do it for her

2018-10-22 13:14:40

Okay thanks, I will see what she wants to do. Thanks Ben!

2018-10-22 14:31:58

Thanks for the invoices they are all out!!

2018-10-22 19:41:20

Tony Davidson has a gentelman calling to put his system on test

2018-10-22 19:41:29

ALI1267

2018-10-22 19:42:39

U cant find him in jobber

2018-10-22 19:43:10

Is that a Hay or TCC customer?

2018-10-22 19:43:22

Comes up hospice

2018-10-22 19:44:03

On test for 4 hours

2018-10-22 19:44:08

yes

2018-10-22 19:45:42

thanks

2018-10-22 20:07:09

Tony Davidson just called back. They would like the system to be put back online now.

2018-10-22 20:07:34

Do I just click the 'X' on the test you have to delete it?

2018-10-22 20:07:34

in bold

2018-10-22 20:08:56

That seemed to work lol...so it appears they are no longer on test!

2018-10-22 20:09:20

nvm

2018-10-22 20:09:22

it did not work

2018-10-22 20:09:24

:+1:

2018-10-22 20:09:38

How do i remove the test?

2018-10-22 20:09:53

It is off test

2018-10-22 20:10:25

Really? On my screen...even refreshed it shows System on Test in red on the right top corner

2018-10-22 20:10:29

nvm

2018-10-22 20:10:31

all good

2018-10-23 12:45:28

Would we have to go out to quote Nancy Peter on the upgrade? She is not there during the week and wondered if she could just speak with someone over the phone and have the quote on the upgrade emailed to her. ..

2018-10-23 13:05:34

Does Nancy just want to add a user code?

2018-10-23 13:35:05

That is what she wants to do for now for the person who will be looking after her place here. But she was also interested in upgrading options...

2018-10-23 14:58:06

Who is on call this Saturday?

2018-10-25 12:53:45

can someone call scotts warehouse to reschedule as per email?

2018-10-25 13:58:18

Yup I already emailed Pat this morning.

2018-10-25 13:26:55

I'll let Jenna. That's a Hay account.

2018-10-25 13:30:05

Trevor Harmer wants K-C warehousing on test from 9:40 to 5

2018-10-25 13:30:25

His business isn't called that anymore...

2018-10-25 13:30:31

Are you sure that's right?

2018-10-25 13:30:41

K-C Warehousing is owned by a Jim.

2018-10-25 13:31:11

However it's not official until Nov 1st lol.

2018-10-25 13:31:25

but its changing ownership nov 1?

2018-10-25 13:31:33

right

2018-10-25 13:31:48

so can you put it on test

2018-10-25 13:31:48

<@U827AC2JZ> is the only one that can do that, I believe?

2018-10-25 13:31:59

It's that weird company.

2018-10-25 13:32:15

he gave me updated info for contacts and wants to know if it automatically comes on in the evening

2018-10-25 13:32:41

Did he email you then? We require them emailed...I told him that.

2018-10-25 13:41:34

FYI: I have replied to the email from Janet Haines re. Lisa Thompson in the info@ account.

2018-10-25 15:36:55

FYI: I have dealt with the Customer Issue email from Cathy Yourth in the info@account.

2018-10-25 15:37:06

Did someone tell Steve Knight he needs a higher upload speed? He is maxed out for what Hay can provide him for upload...so not sure what I should tell him?

2018-10-25 15:48:14

I did, he only gets 5Mbps upload but our equipment requires more than that

2018-10-25 15:52:29

We are unable to provide a higher upload then 5mbps in Hensall :grimacing:

2018-10-25 15:53:09

They are on our cable internet, so Im not sure what to do there

2018-10-25 16:36:43

Is there anything we can change with Steve Knight's cameras? I spoke with the inside techs at Hay and there is now what we can get a higher upload

2018-10-25 19:32:02

Linda Gingerichs on phone

2018-10-25 19:32:20

Im on the phone please take a message

2018-10-25 19:33:50

The garage door locked itself and armed the panel so she tripped it while walking through the house and the alarm company called she wants to know how this happened.

2018-10-25 19:39:46

might need some tech support with this one

2018-10-25 19:41:50

I would think so, she is waiting for our call so if you don't get help at least let her know we are looking into it 236-4209

2018-10-25 19:59:44

I spoke with Linda and told her either myself or one of the techs will get back to her, will we have to go out and look at the system?

2018-10-25 20:11:33

It looks like at 2:51 the garage door was locked and one of the rules set up on their system was to arm the system when it was locked. Seems odd it would lock itself

2018-10-25 20:20:15

ohhh

2018-10-25 20:21:05

and their Garage lock has nothing to do with us ? just want to make sure I know what I am talking about when I call her back

2018-10-25 20:56:23

It does, it’s a Z-wave door lock installed with their security system

2018-10-26 12:42:39

Are all three techs going to all the installs next week?

2018-10-26 12:46:19

Black Dog yes, Bayfield Garage 2 men, Completed Wind 2 men, K-C Warehousing Inc 3 men, Cantelon 3 guys

2018-10-26 12:49:21

k thanks!

2018-10-29 13:45:26

Amber hotel is wondering why we didnt show up anyone?

2018-10-29 13:45:36

I know I put it in the calendar

2018-10-29 13:46:25

He emailed us and said he didn’t need us to come anymore and he would like to disconnect his service with us

2018-10-29 13:46:58

ok I will send him to your cell phone and you can tell him

2018-10-29 13:47:19

Oh boy

2018-10-29 13:48:34

He says that is fake and he needs you right away he didnt send it lol

2018-10-29 13:48:42

Good Grief

2018-10-29 13:48:59

I said I would pass along the message lol

2018-10-29 13:49:34

I will try to find the message we got from him

2018-10-29 13:49:44

Bridget and Jenna are both off today FYI

2018-10-29 13:53:02

<@UAKSUBUCC> <@U833L2G74> I emailed that I got from the girl that I met before. I thought she was managing the hotel

2018-10-29 15:33:04

I will email back this lady to see what is up.

2018-10-29 18:50:40

I left a message for anna to call back and clarify regarding Amber hotel

2018-10-30 12:10:33

Morning, I am back today, just reading up on this Amber Hotel business, I had called Anna as well after that email on Friday and asked to confirm they wanted to cancel their services...Did anyone else up talking to someone from there yesterday

2018-10-30 12:11:10

image.png

2018-10-30 12:11:45

Also Does Jim Fletcher need his phone lines for his security?

2018-10-30 12:16:35

I don’t think anyone spoke with Amber Hotel yesterday. And no Jim Fletcher doesn’t need his phone line for anything security related

2018-10-30 12:18:21

Okay thanks

2018-10-30 12:24:29

Did anyone talk to Steven Knight yesterday in regards to his SVR email?

2018-10-30 12:33:21

I did not get a call back from Anna I just left a voicemail, I would imagine Buddy in Grand Bend will be calling back today to find out where we are again.

2018-10-30 12:33:52

I will talk to Steve Knight today

2018-10-30 12:54:46

TCC Bold password has just been reset to Fall2018

2018-10-30 12:59:40

k

2018-10-30 13:09:14

Amber hotel guy just screamed my head off (thanks to him for making my head ache even worse) I explained to him that Anna has always been our contact for previous appointments/correspondence so that is why she was sent the reminder. I also told him I had called there on Friday and had not heard back from anyone. I got his personal email to put on their account. He then went on to say if we don't get there by tomorrow he will be finding another security company to go with.

2018-10-30 13:13:56

Jenna who's name is on the account/bill you send them every month?

2018-10-30 13:14:34

Maxway Holdings Ltd. Amber Hotel

2018-10-30 13:16:10

Contact Methods are a Matt Dejong who I called this morning and he told me to call the hotel directly, and Anna (Phone and Email) who we have always spoke to in regards to this account in previous matters

2018-10-30 13:17:14

Is the guy in Grand Bend names Mike I see Mike as the Primary contact in Jobber..

2018-10-30 13:17:32

I just changed that

2018-10-30 13:17:43

He was never on there before

2018-10-30 13:17:57

oh ok

2018-10-30 13:18:40

The Amber hotel guy told me on the phone that he needed permission from his boss overseas (assuming Anna) if we were going to be doing anything he could get billed for

2018-10-30 13:24:49

I can ask Rob Rau if he knows who is in charge, I think it is this Mike guy and Anna was his secretary or something

2018-10-30 15:17:53

Rob said Alex is the hotel owner, that is the same email address that said they no longer need the services and to cancel...I can see if I can get a hold of him at this number, but we probably cannot get there till next week ? or do you guys have time to swing by today?

2018-10-30 15:17:53

image.png

2018-10-30 16:16:56

Yeah I think we should try to get in touch with Alex before going

2018-10-30 16:17:53

If Alex doesn’t actually want to cancel service then we will have to go out and look at what’s all going on there

2018-10-30 18:25:38

OKAY so I got the low down on Maxway holdings (Amber Hotel) I spoke with Alex, he owns the company and Anna is his daughter. He has no idea what the appointment was even for, he doesn't want us to come out and look at his camera's, he said he has guys in Toronto that can do it for cheaper, he is also mad because the original camera's installed 2 years ago were wired without weatherproof fittings, he said that is why they have lost connecting to some cameras...and in the end he said they are not using the monitoring service and would like to cancel it.

2018-10-30 19:29:11

Well i guess that solves that

2018-10-31 14:58:16

Can we please put the GB Legion on test mode till 4pm?

2018-10-31 15:30:01

On test for 5 hours

2018-10-31 15:34:31

thanks <@U827AC2JZ> :taco:

2018-10-31 15:35:04

My first taco!

2018-10-31 15:35:41

Whoop Whoop :fast_parrot:

2018-11-02 12:43:22

<@U82ELCC4E> :taco:

2018-11-02 12:45:29

:grin:

2018-11-02 14:53:03

Would 60 download x 20 upload be efficient if a customer wanted doorbell camera, and to be able to control lights and thermostat?

2018-11-02 15:01:41

Ya that should be good. We think Steve knights was his old crappy router

2018-11-02 15:05:20

Okay cool. Thanks!

2018-11-02 16:05:01

Why are there so many HDC Camera issue emails?

2018-11-05 13:32:48

In between the 400+ HDC emails there was a voicemail from Friday night, did you guys see it? I can't really make out the last name but I don't think its one of my customers...

2018-11-05 13:33:47

It was Brian Loewen's wife. I have already contacted her, Ben is going there this morning to see whats going on

2018-11-05 13:37:47

Okay thanks

2018-11-05 14:23:35

Is Ben on troubles today?

2018-11-05 14:33:00

We need him at the Coop for about an hour. Other then that he can do troubles

2018-11-05 14:52:33

I put a trouble in for Bluewater highway (Greg Masse), not a specific time though, Greg is in Florida but he said his Brother Jim could meet someone there. <@UAKSUBUCC> if you can go today let me know and I can arrange a time with Jim.

2018-11-05 16:23:51

I called the number on the note for Jim and the guy said I had the wrong number

2018-11-05 16:23:59

I can to there now though

2018-11-05 16:24:11

Go*

2018-11-05 16:28:12

Is there another number I can call?

2018-11-05 16:28:34

hummm maybe I copied it wrong I will check

2018-11-05 20:09:47

TJ and Jocelyn Klopp's puppy chewed the wire for their wireless point to point system that we installed, now no wifi in their shop.

2018-11-05 20:10:20

Is this something that we fix? She had called Hay first but Marcel said AMP was the people who installed it so can we go out and fix this?

2018-11-05 20:11:48

I'd say yes time and material

2018-11-05 20:15:07

K, if you guys can let me know how long and how many tech's it will take so I can get it scheduled that would be great. Thanks

2018-11-06 13:16:41

<@U827AC2JZ> <@U81RZ5J9H>

2018-11-06 13:22:40

Ben can go this morning. Should take him an hour or so

2018-11-06 13:23:28

Okay awesome, I can let Jocelyn know, <@UAKSUBUCC> do you know an eta of when youll be there?

2018-11-06 13:24:00

10

2018-11-06 13:24:10

:+1::skin-tone-2: thanks

2018-11-06 13:25:25

Nancy Bauwens cancelled today. Just waiting to hear when she wants to reschedule

2018-11-06 13:28:41

okie

2018-11-06 18:43:43

<@U81RZ5J9H> <@U827AC2JZ> Linda Gingerich wants to know how much the wireless transmitter you were talking about to her costs

2018-11-07 13:52:39

The part Gingerich needs is $150

2018-11-07 13:54:35

Thanks

2018-11-07 13:54:49

Plus install?

2018-11-07 13:55:16

not much to install

2018-11-07 13:55:28

okay thanks

2018-11-07 13:56:00

Do you have them in stock if she want them?

2018-11-07 13:56:12

No it will have to be ordered

2018-11-07 13:57:30

transmitter and receiver ?

2018-11-07 13:57:33

just on the phone with her

2018-11-07 13:57:48

Just the transmitter

2018-11-07 13:58:42

okay she said her receiver is fine, do you know how long to get one in?

2018-11-07 13:59:20

Says its in stock, but somedays that doesn't mean anything. SO maybe next week

2018-11-07 14:00:29

Alrighty thanks! She is going to discuss with her husband and get back to me today if she wants one ordered

2018-11-08 14:46:40

Peter Warner called back, he now wants to know if we can get that temp line trenched in...who does that?

2018-11-08 14:49:47

We where going to borrow the little sneaker plow from Hay and trench it in the Spring. Running the temp line was our option for now. Because he was leaving for Florida on Friday. Since we had to call ONE CALL before we did anything, he didn't want to wait.

2018-11-08 14:50:01

So easy answer is he needs to wait till spring

2018-11-08 14:51:39

Okay, He changed his mind... He just called in this morning and said he doesn't care if he is not around for when this is done... but is spring still the answer ?

2018-11-08 14:58:20

Well we could put a request into ONE call then see when that gets done. Then might depend on weather

2018-11-08 15:07:06

Okay can we go ahead and try that please?

2018-11-08 21:48:45

<@U81L6E9MJ> :taco:

2018-11-08 21:49:28

How do we see the score on the tacos? I feel as though I may be winning...yes? :woman-shrugging::skin-tone-3:

2018-11-08 21:50:06

<@U81RZ5J9H> :taco:

2018-11-08 21:50:13

Nooooooooooooooooo

2018-11-08 21:50:23

<@UAKSUBUCC> :taco:

2018-11-08 21:50:56

<@U827AC2JZ> :taco:

2018-11-08 21:51:16

<@U81RZ5J9H> :taco:

2018-11-08 21:51:29

<@U82ELCC4E> :taco:

2018-11-08 21:51:45

Why you guys always gotta mess with me? :woman-bowing::skin-tone-3:

2018-11-09 14:41:47

Mary R Smith just called back. She is heading out to a remembrance ceremony now and said she doesn't think she needs anyone to come out now....HOWEVER, if we think we should have her system looked over before the weekend...then we are welcome to come anytime this afternoon...after lunch.

2018-11-09 15:22:08

K thanks.

2018-11-09 19:09:10

Mary R Smith just called back. She would like to make sure that you do for sure come today since her alarm did end up going off again.

2018-11-09 19:30:24

I will go there now

2018-11-09 19:32:10

Scratch that, have to stay at townsends. Will be there before end of the day though

2018-11-09 19:32:44

Ok

2018-11-12 19:47:46

I am converting a quote to a job for the first time if the client does not want the Optional Camera's can I delete them before saving in Jobber?

2018-11-12 20:07:30

Ya you should be able to.

2018-11-13 14:45:23

Mrs Strange called in they are getting a warning on their system, she thinks it is for the motion sensor on the door in their garage that leads to an office, can you guys confirm this? She wanted to know who much we would charge to go out and replace it if that is the case or if they could do it themselves.

2018-11-13 21:01:57

Strang's don't have . The only thing I can see from BoldNet is a supervisory signal from the garage door. I think we should have someone go out and take a look at it.

2018-11-13 21:04:49

Okay, I will schedule a visit

2018-11-15 19:56:20

Cathy at Smith Peat just called, she wouldld like a call back ASAP, if she is not available please talk to Sara. The issue is: At Little Bill's they have 4 cameras when she goes to see them it says Video Disconnected. Also at the office at Smith Peat, they cannot view or play back videos. I have in the meantime scheduled a trouble for tomorrow at 2PM

2018-11-16 15:41:24

Quote scheduled this afternoon for Helen Lyons.

2018-11-16 16:12:48

Can we please but the GB Legion on test mode until 2pm?

2018-11-16 16:47:42

I can’t login into BoldNet to put it on test. <@U82ELCC4E> can you try??? Wants to update password. If you can, set it to Fall2018

2018-11-16 16:48:30

Bob actually just called right now and said they are all done now

2018-11-19 14:49:04

Nancy Peter would like a Sump Pump Sensor. Is this something we have in stock? She would like it done ASAP, do you guys think we could potentially do this this afternoon or before Thursday?

2018-11-19 14:50:33

I think we have one in stock and should be able to do it this afternoon

2018-11-19 14:59:39

:+1::skin-tone-2: thanks I added it the schedule for this afternoon.

2018-11-19 15:36:18

Audrey Westlake does not like how many times her Life Assist is talking to her. In Bold it shows Test (*E). What does that mean?

2018-11-19 15:45:46

Geoff White would like to know how you would like the cables left...do you have them to put ends on them or will you? Also, he said he should have all his painting down by mid to end January.

2018-11-19 16:59:45

We will put the ends on as long as the cables are labeled.

2018-11-19 17:33:55

Angela arenberg is at home for the person who said we would be arriving at 12:30

2018-11-19 17:34:42

12 min away

2018-11-19 17:35:19

thanks

2018-11-19 18:09:07

I added a trouble call this afternoon for Barb Pevedello, 21 Lake Shore Rd

2018-11-19 19:01:58

Are one of you guys available this afternoon to stop by the municipal pool in Exeter? They want a quote on monitoring, specifically the in floor heat temp. If not that is okay I can schedule it for Friday

2018-11-19 19:40:53

Yep. We can go around 4 today

2018-11-19 19:52:45

Okay cool, I will put an order in

2018-11-19 20:05:31

Can we please cancel William Rolling's Security monitoring at 73159 Goshen Li? He has sold that property.

2018-11-20 14:00:17

FYI I am away tomorrow at our Zurich office for CPR Training all day.

2018-11-20 16:18:08

<@U827AC2JZ> <@U81RZ5J9H> - Could I get an invoice for Complete Wind Corporation? There install was on Oct 31st. And an invoice for K-C Warehousing Inc? There install was on Nov 1st. TCC's billing close is this Fri Nov 23rd.

2018-11-21 13:37:20

Did we go to Prevedello trouble yesterday, contact Jim Young just lost his mind as he got called again last night!! please call him back at

2018-11-21 13:37:56

He says the north door the patio door and the co detector need batteries...

2018-11-21 13:53:46

We did go to Prevedello on monday. Swapped batteries and cleared trouble. We will go again and replace devices

2018-11-21 15:15:04

Fran wants to know the cost involved with the trip today and the replacing of the devices while you are on site please call her

2018-11-21 15:15:15

Prevedello

2018-11-21 17:14:45

<@U827AC2JZ> <@U81RZ5J9H> I have Jim Young on the line right now, again.

2018-11-21 17:14:56

He said he hasn't heard from either of you yet...and is still getting calls from SRC.

2018-11-21 17:15:46

Tell him I talked to Fran

2018-11-21 17:15:47

He would like the issue fixed...asap, as he keeps gettings calls.

2018-11-21 17:16:22

Jim doesn't know of a Fran. Do you mean Franco?

2018-11-21 17:17:12

I will put system on test. We are trying to get there today. Have to see how things go

2018-11-21 17:17:22

Jim wants a call for sure, when resolved at . Jim is the one from Grandbend. Franco is from TO.

2018-11-21 17:17:32

k

2018-11-22 14:47:00

Do we have the parts in stock to do the Exeter Pool security system next week?

2018-11-22 14:47:23

Yep

2018-11-22 14:47:51

Thanks <@U81RZ5J9H> :taco:

2018-11-22 14:48:41

:flushed:

2018-11-23 15:15:10

<@U827AC2JZ> <@U81RZ5J9H> Will you guys be driving separate today so that we can schedule you at the same time in different locations?

2018-11-23 15:15:44

We can

2018-11-23 15:16:56

Geoff White is wondering if someone would be able to stop by today to put the ends on his cables...and he has a couple questions. He's also wanting to know if we can schedule an appointment to install the outdoor camera portion of his install and just wait on the rest?

2018-11-23 15:17:49

He would like a tech to call him. . Then I said I could call him back after one of you guys talk to him to schedule an appointment...if were able to.

2018-11-23 16:49:04

how many users and you have on one account ?

2018-11-23 17:00:40

Not sure. At least 100

2018-11-23 17:01:20

haha kk, dude I was talking to said someone told him 4, I didn't think that was right

2018-11-23 17:02:21

Maybe on a Honeywell. They suck

2018-11-23 18:35:49

Any more invoices for December billing?

2018-11-23 18:43:02

Townsend. Try to do it shortly

2018-11-23 20:29:13

<@U81L6E9MJ> :taco:

2018-11-23 20:35:44

<@U827AC2JZ> :taco:

2018-11-23 20:36:28

what about the fobs for Hospice did I bill those?

2018-11-26 14:18:00

Is there anyway one of you guys could get to Mark Arbour's before 1pm today? He is having issues with the thermostat that was installed in September. He had to change the batteries already and he is still getting a warning about a low battery. He said he overheard you guys saying there are issues with these thermostats? This is is second property so it is hard for him to take time off of work to get there, he will be there today until about 1. He also wanted to know if the thermostat does die completely will the furnace turn off or will it just stay at the temp it was last set to?

2018-11-26 14:19:40

No sure what he overheard????

2018-11-26 14:19:46

Ben will head there shortly

2018-11-26 14:21:52

yeah that is just what he told me that he over heard that :woman-shrugging::skin-tone-2: Thanks I will add the trouble to the calendar and let Mark know someone is coming

2018-11-26 14:27:46

Did someone go to Bartletts on Saturday as per the voicemail she left?

2018-11-26 14:27:59

Yes i did

2018-11-26 14:28:04

K thanks

2018-11-26 14:32:25

And did you see that email from Joyce Black?

2018-11-26 16:43:23

Mike from GB Home Hardware called, was wondering if he could get a battery backup for his security cameras? He said yesterday when the hydro was out he got a notification about a glass break, which didn't actually happen, but he could not access the cameras to verify. He also stated that the yard cameras are down and get is getting the message "Replace Channel 8 with POE Device"

2018-11-26 16:58:06

Sorry guys I had to leave work this afternoon

2018-11-27 14:11:19

Can we disconnect service for Earl Dignan's life alert? His daughter is going to drop off the unit to me tomorrow

2018-11-27 14:19:52

Did this ever get cancelled?

2018-11-27 14:33:59

Can I bill those FOBs to hospice without an invoice from AMP so they get billed this year we close month end in 20 Minutes here...

2018-11-27 17:19:20

Trouble scheduled for today at 4pm

2018-11-27 19:26:56

Sue Burton would like a call before you go at

2018-11-27 19:26:58

as she is in and out

2018-11-28 13:36:25

Just took a call from Yolanda Vandreil, She got a call from SRC now her security system won't stop beeping, says System Fault on it. Would you be able to go before or after the install in Brucefield this morning?

2018-11-28 13:49:00

Yes we will go after Brucefield

2018-11-28 13:50:00

:+1::skin-tone-2: Awesome, thanks

2018-11-28 15:14:44

I know I asked this before but I forget, Jim Fletcher would need his internet for his security system correct? because he has pro video? He just called in to one of the other csr's to put his internet on seasonal disconnect

2018-11-28 15:20:50

If he disconnects his internet the cameras will no longer work.

2018-11-28 15:21:17

K thanks!

2018-11-28 15:21:37

I will try and remember that :exploding_head:

2018-11-28 16:28:55

SRC just called as Bill Dejong just called them. Ever since we left his place this AM...his system is showing that the patio door sensor is tampered.

2018-11-28 16:29:46

I told SRC to tell Bill that I would call him shortly with an update. Please let me know if we are able to slip back around today...and at what time...and I'll call him right away.

2018-11-28 17:04:24

<@U827AC2JZ> <@U81RZ5J9H> <@UAKSUBUCC> - Could I get a response please?

2018-11-28 17:32:54

We will stop by shortly.

2018-11-28 17:32:59

On our way

2018-11-28 17:34:40

Ok I'll call him now.

2018-11-28 18:11:17

TROUBLE scheduled for today for the Seaforth Animal Hospital. Please let me know what time roughly one of you plans to go so that I can notify the customer.

2018-11-28 19:02:23

On my way. There in 20 min

2018-11-28 19:03:16

Thanks! I just sent them an email.

2018-11-28 19:06:42

Denis Shackel's tenant called wondering when our tech will be there, she has another appointment to get to but wants to be there to let the tech in

2018-11-28 19:07:12

Are you guys on your way there?

2018-11-28 19:08:06

Still at Maclean

2018-11-28 19:08:55

What time should I tell her? Doesn't sounds like she will be willing to wait around...

2018-11-28 19:19:33

She had to leave to go back to work, rescheduled for tomorrow first thing

2018-11-30 13:11:29

Did you guys see that email I sent regarding Keith Kincaid on Wednesday? Should we put his system on test today?

2018-11-30 13:14:03

Also Dave Atthill from the Municipality of South Huron was wondering if there are requirements for the Passwords that are used when the monitoring station calls

2018-11-30 13:21:11

we will put it on test. No the password can be anything.

2018-11-30 13:22:40

Keith on test till 5 pm

2018-11-30 13:26:50

K thanks

2018-11-30 13:33:37

Do we have everything on hand to do Neil Johnson install next week?

2018-11-30 13:34:48

Does he want everything on quote?

2018-11-30 13:35:48

Im pretty sure, Ill confirm for sure

2018-11-30 13:37:21

We can probably have everything for next friday. Just tell him we will be there at 9

2018-11-30 13:38:52

:+1::skin-tone-2:

2018-12-03 14:02:35

Just booked a couple troubles for this afternoon

2018-12-03 16:31:26

Scheduled a quote for tomorrow afternoon, anytime after 3pm. Please assign it to the tech that plans on going when you get a chance.

2018-12-03 20:13:21

Next time you guys are in Exeter can you please swing by the Hay office, I have a Life Assist here that you can have back

2018-12-04 12:53:41

I have a staff meeting in Zurich this morning, I should be back around 9:15 9:30ish

2018-12-05 14:01:39

Jenna is off today.

2018-12-10 13:26:35

Did you guys listen to that VM from Huron Tractor over the weekend?

2018-12-10 14:22:22

Jenna Ross Fisher called would like to update his FLIR system from 4 years ago possible he cannot replay video on his current system he says. please call

2018-12-10 14:59:34

Thanks I will give him a call this morning

2018-12-10 16:59:18

I spoke with Huron Tractor yesterday Jenna

2018-12-11 14:31:56

Bill Finkbiener stopped in, he said they were away last weekend and on Friday at 4AM there was an alarm, the police showed up and didn't find anything...Bill was wondering if we are able to tell what happened? was it a false alarm or which contact or sensor was triggered?

2018-12-11 20:56:27

Peter Thorup was wondering if we can wait to activate the monitoring until he is moved in in March?

2018-12-11 21:03:37

Peter Thorup can wait if he wants

2018-12-11 21:04:01

But we are going to bill for the install

2018-12-11 21:24:17

Yup that sounds good

2018-12-11 21:24:23

Thanks

2018-12-12 14:25:34

Dave from Hensall Medical Clinic called to say please stop by the location this week and replace the battery that Hay called this am to say is low. Can somone put this in jobber please.

2018-12-12 14:58:29

I added it in the calendar for this afternoon.

2018-12-12 20:54:12

Jocelyn Klopp just called me. When her or TJ go to view their backyard camera from the Flirr App it shows someone elses property :grimacing:

2018-12-12 21:25:38

<@U827AC2JZ> did you see this?

2018-12-12 21:26:24

Yes, we looked at all three of his sites and don't see anyone else's cameras except his

2018-12-12 21:38:55

She said it was the backyard camera only that was not showing their backyard

2018-12-12 21:40:18

I don't know. We looked at it and didn't see anything but their cameras. Plus you would have to do extra steps to add someone's camera to their system. I would like to see what there looking at

2018-12-13 13:12:59

Do you want me to see if they can send a screen shot?

2018-12-13 13:13:24

sure!

2018-12-13 13:56:23

We know now whats going on. We upgraded there recorder and reused their old one in mitchell. She has never updated her app to access her new one.

2018-12-13 13:56:42

Schedule Ben maybe tomorrow to go out and update her app

2018-12-13 14:05:44

ohh gotcha

2018-12-13 14:07:07

We have to go out to update the app??

2018-12-13 14:10:08

She won't know how to do it, you know how it goes

2018-12-13 14:14:33

:face_palm::skin-tone-2: Yes I will give her a call, thanks!

2018-12-12 20:59:10

<@U827AC2JZ> :taco Thanks for sending invoices so quickly!

2018-12-12 20:59:25

omg. I struggle with the taco

2018-12-12 20:59:33

lol

2018-12-12 20:59:40

<@U81L6E9MJ> :taco:

2018-12-12 21:00:46

<@U827AC2JZ>:taco:

2018-12-12 21:00:59

Got it! It made a space up above.

2018-12-12 21:42:51

Hensall Medical on the phone

2018-12-12 21:42:59

wonders if someone went there today around 3pm?

2018-12-12 21:43:17

No, Ben is going tomorrow morning

2018-12-12 21:43:42

Ok thanks. I let him know.

2018-12-12 21:43:50

I guess he got the notification when it was in the schedule today.

2018-12-13 13:13:38

Peter Thorup is looking for a manual, I have a few saved, which one does he need?

2018-12-13 13:14:00

Qolsys IQ2

2018-12-13 13:14:40

There is help video's built into the touch screen so they don't come with a manual. There is a PDF online they have as well

2018-12-13 13:14:50

I can send you it if you don't have it

2018-12-13 13:15:06

<@UAKSUBUCC> :taco:

2018-12-13 13:15:31

yeah Please send it to me, I do not have that one, Thanks!

2018-12-13 13:59:51

Huron Restaurant has an Alarm system, not monitored, their panel is not working and sounds pretty old. She said it says SNH on the panel. She was wondering if we could come look at it, I would think we probably just quote them on something newer?? They are not a customer of Hay Comm...Yet!

2018-12-13 14:01:59

Probably should go quote something newer. Might run into a few headaches using older stuff

2018-12-13 14:04:59

Yeah, she didn't seem to know much about it, the previous owners had put it in. She said the buttons do not really work and they always have to go through and check every door

2018-12-13 14:05:21

<@UAKSUBUCC> do you have time to get there this afternoon or are you doing something else?

2018-12-13 14:05:37

Yep I can go

2018-12-13 14:06:25

Their club sandwiches are really good if you need some lunch :sandwich:

2018-12-13 14:15:37

While I have your attention, I still need to call Bill Finkiener back, is there anyway to figure out what contact was in the Zone that went off over the weekend or what should I tell him?

2018-12-13 14:16:26

Other then knowing its zone 8 from here. We would have to go out and look. Then update SRC

2018-12-13 14:19:24

Alrighty I will see if he wants us to have a look

2018-12-13 17:55:58

Jo Penny needs a assistance learning how to disarm her system she pushed the button on her phone but when she opened the door the alarm screamed please call

2018-12-13 18:08:44

Amy (daughter of Thomas Fenton, Cathy Yourth) just called. They are watching their place while they are away on holidays. A guy named name is also watching it. Dave's code will work for the shop but will not work for the house. Please give Amy a call at today before 6PM.

2018-12-13 18:08:59

Amy and her husband are the owners of Lakerange Service Centre...FYI.

2018-12-13 18:21:45

Jo Penney contacted. She should be good now..... maybe :grimacing:

2018-12-13 18:22:02

Cool. I have her on OLARK right now.

2018-12-13 18:25:23

Geoff - She said her name is spelled incorrectly...would that be on ? It appears to be correct in Jobber.

2018-12-13 18:25:50

Yes I spelled it wrong in . I will correct it later

2018-12-13 18:40:03

Her billing name for her Hay account has also been updated

2018-12-14 13:43:37

Just took a call for someone in Luncknow, on Belgrave Rd. He currently has a system with ADT, no cameras just door contacts and 2 motion sensors. He does not have a land line, wanted a price from us. I told him we could come out and quote on Tuesday after the Londsborough install, but he wants to talk to a tech before scheduling that to make sure he would not be wasting someones time coming out to quote...Would one of you be able to cal him?

2018-12-14 13:43:57

His name is Steve VanMeeterien

2018-12-14 13:44:11

2018-12-14 13:45:16

One of us will call him

2018-12-14 13:57:47

Awesome thanks, Bridget this will prob be your customer right? I took the call because it was before 830 was not sure if you were in. Anyways I did forget to get the actual street address, sorry :grimacing:

2018-12-14 14:02:56

Np. I tried to grab it but you were quick! 519-357 is local to our area. I don't know the guy though.

2018-12-14 14:03:23

<@UAKSUBUCC> Could you please get full address when you guys call?

2018-12-14 14:04:26

Yeah he said he was not a customer

2018-12-14 14:04:58

That would make sense. I just meant the area code...would most likely be a TCC over Hay account in Jobber.

2018-12-14 14:07:40

Jenna are you free

2018-12-14 14:07:49

Atkins Paul

2018-12-14 14:07:54

yup just got off the other line

2018-12-14 14:11:03

Thanks, weird he called AMP for his Hay wifi issue

2018-12-14 14:16:58

<@U81L6E9MJ> I will get his info when I call him

2018-12-14 15:46:16

Paul Atkins cameras are down, he said they have been down since the Hay wifi issue which started yesterday. Hay has restored his wifi and everything that was connected wirelessly is working. His cameras are hard wired though, are we able to refresh or restore these remotely? He is never there...

2018-12-14 16:32:29

Can someone please call Margaret Cornell today, I added a basic task to todays schedule with the notes

2018-12-14 16:54:16

Can you assign it to all of us? We can’t see unassigned jobs on mobile

2018-12-14 16:55:47

Sure can, I didn't know you guys couldn't see unassigned on mobile, good to know!

2018-12-14 16:54:50

There is a VM from Dave Crockett, said he had asked to have a quote on adding a camera and an updated Panel, does anyone recall this?

2018-12-14 16:55:35

Steve VanMeeterien Address: 38329 Bell Grave Road RR2 Lucknow N0G 2H0

2018-12-14 16:59:51

I put my other questions in as jobs this afternoon so they dont get missed

2018-12-14 17:00:09

Also, forgot to put on the calendar that I am leaving today at 3pm

2018-12-14 17:00:14

Ass jobs?:thinking_face:

2018-12-14 17:00:23

Trouble and a quote

2018-12-14 17:00:29

lol

2018-12-14 17:00:43

sorry been nuts here today, :exploding_head:

2018-12-14 17:01:06

Haha smooth edit

2018-12-14 17:01:07

There I fixed it! lol

2018-12-14 17:04:55

Also did you guys see the email I forward you yesterday afternoon from Glenn and Angela Arenberg? Are they getting low battery signals already? do we need to go out?

2018-12-14 17:31:00

Interesting schedule that has developed this afternoon

2018-12-14 18:08:47

The three things I added are not site visits, see questions above, just don't want them to get missed.

2018-12-14 19:24:35

What is going on with Paul Atkins? The original trouble was for a place in grand bend. We where already there, no one home

2018-12-14 19:26:04

He is not home

2018-12-14 19:26:05

Paul Atkins cameras are down, he said they have been down since the Hay wifi issue which started yesterday. Hay has restored his wifi and everything that was connected wirelessly is working. His cameras are hard wired though, are we able to refresh or restore these remotely? He is never there...

2018-12-14 19:26:17

Wanted to know if we can fix remotely

2018-12-14 19:27:33

I orginally had it in the calendar for David Atkins by mistake...got messed because I was doing something for David Crockett at the some time.

2018-12-17 13:40:52

Can you go to Belgrave to do a quote for Steve who wants install by end of the week possibly?

2018-12-17 13:41:43

We where going to try and go there for a quote tomorrow after our install in Londesborough

2018-12-17 13:42:01

We will take equipement with us to do it right there

2018-12-17 13:44:18

OH k THEN YOU have a clue what he is wanting ? Or you want to call him back?

2018-12-17 13:51:06

Ben was talking to him on Friday. We have a pretty good idea what he wants

2018-12-17 15:32:45

<@U827AC2JZ> <@U81RZ5J9H> <@UAKSUBUCC> - I just forwarded you this email from Townsend Tire that he sent on Saturday morning. FLIR system doesn’t appear to work properly. Trying to review footage but won’t bring it up. Please have a tech come to rectify the issue.

2018-12-17 15:33:11

Please let me know when you plan on going so that I can reply to his email.

2018-12-17 17:29:40

Is anyone else having issues with Jobber?

2018-12-17 17:29:50

I can't access mine anymore at the moment.

2018-12-17 17:43:04

me either

2018-12-17 17:55:46

Ray Kulchysky is asking if we offer a Law Enforcement discount? They are getting two other quotes and will make their decision in the new year.

2018-12-17 17:57:30

Nope

2018-12-17 17:59:53

Has anyone dealt with the email from Ralph Buffinga? I will now...just wanted to double check first as it has been starred.

2018-12-17 18:20:19

I have not

2018-12-18 13:08:44

Morning team, I am still looking for a response from my question about the Arenberg email, sent the email out to you guys twice now and also have asked on this chat a couple times.

2018-12-18 13:09:31

Also I heard back from SRC regarding the fire dispatch changes. This is what he said "Hi Jenna, I do not recall getting notified of any FD changes. If you have the time to let us know which customers are affected, then let us know. Thanks Ed" .... is there a way I can easily determine what customers??

2018-12-18 13:17:09

Regarding the Arenberg email, looks like SRC called them regarding a different low battery than those that were on the invoice. Just schedule us in to go out and see what the trouble is

2018-12-18 13:20:52

Okay thanks!

2018-12-18 13:32:23

Patty Allen just called and reamed me out for a while, she is pretty upset and wants all her money back :face_with_rolling_eyes:

2018-12-18 13:37:00

I see the flood sensor went off this morning. We replaced it awhile ago and haven't seen any alarms till this morning. Is she sure it wasn't a false alarm? the odds of having two faulty sensors is pretty slim

2018-12-18 13:44:35

She doesn't know how to tell if it is real or not. She said all she has had are false alarms. She said she has gone out 4 times for nothing. She lives 3 hours away and is apparently fed up with the system. She said the water is off, and thinks maybe something is just dripping on the sensor. She says se never mans the system because she does not trust it. She is also mad because she thinks we originally installed a system with "old" technology...she kept going on and on, that is what I was all able to catch and write down

2018-12-18 13:45:14

I told her we would investigate the history and she would like a Manager or someone to call her back at

2018-12-18 13:47:21

Well if there is something dripping on the sensor it's going to cause a false alarm.

2018-12-18 13:47:37

Is there anyway we can go look at her house

2018-12-18 13:48:19

Her system was connected April 2017, I see two troubles in Jobber one in March 12, 2018, and June 11 2018 where she sounded pretty upset as well

2018-12-18 13:48:50

Im not sure, by how upset she was I am assuming not. I can call her back but she wants to speak with someone who knows more about the system

2018-12-18 13:56:32

I am calling her

2018-12-18 13:59:19

Okay thank you!!

2018-12-18 13:59:48

Called left voicemail

2018-12-18 14:11:08

Not sure if we should leave Ben behind to go check Patty house if she calls back or if someone from Hay can go check?

2018-12-18 14:40:24

Is Gables quote ready to go?

2018-12-18 14:52:49

The gables one is ready. Just got to get colonial one done. Was going to send them at same time

2018-12-18 14:53:53

kk sounds good

2018-12-18 16:33:14

<@U81RZ5J9H> :taco: for showing Helen how to use her system

2018-12-18 16:33:37

lol

2018-12-18 16:33:54

<@U81RZ5J9H> :taco:

2018-12-18 16:56:55

:sunglasses:

2018-12-18 20:29:27

Can someone put Buckland's system on test for 2 hours?

2018-12-18 20:29:42

They have a tech dude there working on their electronics etc.

2018-12-18 20:30:59

Done

2018-12-20 13:50:23

Mary Ellen Ducharme is wanting to confirm her security password. Are you guys able to see this anywhere?

2018-12-20 13:52:47

It's Dale

2018-12-20 13:53:45

Thanks!

2018-12-20 15:01:21

I have Townsend Tire on the line.

2018-12-20 15:01:56

<@U827AC2JZ> - I need you to please give Matt a call today.

2018-12-20 15:05:34

Why now?

2018-12-20 15:08:02

He needs you to sweet talk him.

2018-12-20 15:19:41

Can you please report back once you have spoke with him? Ben could go back tomorrow to teach him...but he does require a call from you today.

2018-12-20 15:21:43

What was the issue that he called about?

2018-12-20 15:23:46

He didn't know you guys were there yesterday...so he called to snap. Then I said you were. He said his till has been broke into and a few other things...and he can't easily check his video. Ben said he could go tomorrow...but Matt needs a call to calm down.

2018-12-20 15:23:51

He just needs some reassurance.

2018-12-20 15:25:28

He can do playback and the footage is there, i checked yesterday. I showed him how to do playback last week and he said he understood before i left. I’ll have to go show him again

2018-12-20 15:26:41

I could likely even walk him through it over the phone but can go there if he wants that

2018-12-20 15:33:30

I have a low batter trouble at Sue and Bob Rowes, would you guys be able to get there sometime today when you are in the area?

2018-12-20 15:36:07

or tomorrow after Neil Johnson maybe?

2018-12-20 19:27:28

Is there an SRC form for Steve Van Meeteren? It's not in Jobber.

2018-12-20 20:00:04

Ben has dealt with Townsends. All good! <@UAKSUBUCC> :taco:

2018-12-20 20:01:01

If I new how to give a TACO Ben I would

2018-12-20 20:03:54

Perhaps we can expect a payment from them now...:money_mouth_face:

2018-12-20 21:01:30

Steve Van Meeteren's SRC Form and Panel Type are in Jobber now

2018-12-20 21:01:43

Awesome. Thank you!

2018-12-21 17:35:00

Helen Lyons would like a call . Her system keeps saying back door sensor bypassed...and she says her backdoor is closed and locked. She will only be home until 1:10pm....so please call her as soon as you can.

2018-12-21 17:35:02

Thanks!

2018-12-21 17:38:57

Please let me know you've read this so I don't need to call you before 1:10pm lol.

2018-12-21 17:42:46

I will let you know when we read that message

2018-12-21 17:46:27

Called her. All good

2018-12-21 17:53:11

<@U81RZ5J9H> :taco:

2018-12-27 15:36:15

<@U827AC2JZ> - I just added a trouble for anytime today for the Seaforth Animal Hospital. Please let me know what time roughly you would be able to go so that I can let them know. Thanks!

2018-12-27 15:40:38

Can they enter the 4 digit code plus “chime” to turn door chime back on?

2018-12-27 15:41:07

I'm not sure. I can give them a call and see if that works.

2018-12-27 16:02:18

I just called them and left a message asking that they give that a try then call us back either way.

2018-12-27 16:19:40

That worked! Thanks!!

2019-01-02 14:54:20

Brian Service Centre had the same issue with the same door as last week. The trouble was not closed from last week so I moved it to this afternoon after Jeff Bennewies Install

2019-01-02 16:31:00

<@UF563PAVB> has joined the channel

2019-01-02 18:59:58

Nancy Peter would like a copy of the times the alarm has been turned off/on since they had their basement flood, is this something we can do?

2019-01-02 19:00:17

Looks like we added the Sump Pump Sensor on November 20th

2019-01-02 19:30:24

Pickard Construction's time on the panel has been wrong for a while, she says its about 10 hrs off. Is there a way for her to update this?

2019-01-02 21:07:39

<@U82ELCC4E> I sent you the event buffer from for nancy peters

2019-01-02 21:09:10

<@U82ELCC4E> if you send pickards the user manual for dsc powerseries. It shows how to set time and date.

2019-01-02 21:10:39

K that is what I thought, just wasn't sure what manual they needed. Thanks

2019-01-03 12:21:30

I won’t be in today guys. My cold as gotten the better of me

2019-01-03 14:33:56

Marion Burdett would like to cancel her life alert. She brought in her equipment this morning.

2019-01-03 14:34:31

I will get it to the Exeter office for a tech to pick up sometime...Can one of you guys please disconnect on our end?

2019-01-03 18:04:32

Jeff Bennewies went and bought a wireless mouse like one of you suggest. He is is having issues getting out of the screen he is in. It was kind of hard for me to understand...but sounds like he is in view where he can see the 3 cameras but there are no pictures and he cant figure out how to exit the screen. Can someone please call him and walk him through this over the phone??

2019-01-03 19:06:08

Can you book Jeff for tomorrow morning. We can stop in on the way to the bend

2019-01-03 19:27:16

Okay will do

2019-01-04 16:45:31

No Longer wants video to show on either his or his wife's device (she is gone so he really wants it off of her phone). Please advise. Dwayne Pryce

2019-01-04 16:46:08

I emailed on MOnday but now he is stressed right out and wants to cancel his internet to make it stop now

2019-01-04 16:49:10

I told him I would call him back with resolution asap I don't think TCC loosing a internet subscriber is the resolution

2019-01-04 16:49:20

<@U827AC2JZ>

2019-01-04 16:52:51

<@U81L6E9MJ>

2019-01-04 16:53:39

<@U81RZ5J9H>

2019-01-04 16:54:06

Can someone please put it in the schedule this afternoon to deal with it

2019-01-04 16:54:20

lol, I just wanted to make sure you got the chat notification. :woman-tipping-hand::skin-tone-3:

2019-01-04 16:55:38

so I call him and say we will be over like we have to go I take it?

2019-01-04 16:56:31

:bananadance: I can't find the Taco

2019-01-04 16:57:15

When we installed it he wanted both to do with the app. All we have to do is change the login password or user name and his wife won’t see anything

2019-01-04 16:58:07

So we can do our part from the office. Just depends if he knows how to put it on his phone. We can maybe try and catch up with him after seaforth quote

2019-01-04 17:00:24

So I call him and say its really simple we just didn't bother to do it...earlier this week oh man

2019-01-04 17:01:14

I guess I should have put it in the schedule.

2019-01-04 17:02:01

he he :speak_no_evil:

2019-01-04 17:06:59

He has no idea how to change it on the phone but would really appreciate if you could stop by and help him. thanks

2019-01-07 13:30:08

Is someone else going to go to the Fortress Fencing Trouble today? Just saw the email from Ben that he wont be in.

2019-01-07 13:34:11

No, Zac and I are going to finalize deal with carpenter union. Fortress fencing is not a priority.

2019-01-07 13:35:39

I'll call the customer to let them know and see if possibility Zac could go tomorrow afternoon? Just in case Ben isn't back.

2019-01-07 14:37:22

Fortress Fencing called back. He would like someone to for sure tomorrow afternoon as he said this has been an ongoing issue since the service was installed...I have it scheduled at 1pm to both Ben and Zac...so whoever goes is good. <@U827AC2JZ> He would like you to give him a call today at . He will not be around the rest of the week so it is important you call him today.

2019-01-07 15:06:36

Huron Restaurant install this afternoon would like to get the heat detector as well, it was an option on their quote. I have added the note to the order

2019-01-07 19:40:19

Karen Kipfer Pryce called TCC saying that she can't get into view her cameras on her app for her security LOL. I never spoke with her as I had a customer in store...so I guess I need to call her back. What shall I say?

2019-01-07 19:41:13

Oh dear

2019-01-07 19:41:40

I will talk to Rob when he gets off the phone

2019-01-07 20:07:55

whom did she speak to when she called did she call tcc or amp?

2019-01-07 20:08:11

TCC, Traci.

2019-01-07 20:08:28

That's all she said though...what I wrote above.

2019-01-07 20:18:46

whats her number

2019-01-07 20:19:22

2019-01-07 20:22:44

What are you saying to her?

2019-01-07 20:25:40

I can see a request by dean to have the techs stop by and help him change the username and pw on the cameras.

2019-01-07 20:25:49

you can call her if you want

2019-01-07 20:26:32

that's it thats all I know lol

2019-01-07 20:27:57

Her name isn't on the AMP account or TCC account...so really can she even talk to us regarding it?

2019-01-07 20:28:19

call me cause I think it is

2019-01-08 14:06:48

The first week in February is full with installs FYI.

2019-01-08 19:51:37

<@U82ELCC4E> Sue Rowe just called. She said the guys were out not long ago and replaced all batteries and referenced invoice #290. Anyways, she has a trouble message on her panel that says the Front Door battery is not good.

2019-01-08 19:52:26

I told her that a tech would look into it and then we'd call her back. .

2019-01-08 20:11:45

we will have to go back and replace that battery. might have been an old battery?

2019-01-08 20:12:25

Ok. <@U82ELCC4E> Would you like to call her back to schedule?

2019-01-08 20:27:54

Yup Ill give her a call

2019-01-08 20:35:15

Called Sue and scheduled her for this Friday afternoon, she is pretty concerned about the warning, if we get a chance to do this before then she would like a call.

2019-01-09 14:19:04

<@U82ELCC4E> Are you here today?

2019-01-09 14:23:42

Yup just got back from Zurich, had a staff meeting this morning

2019-01-09 17:06:27

Can we please put Gib & Jen Dow on test mode ASAP for 5 hours?

2019-01-09 17:54:23

Gib Dow on test

2019-01-09 17:57:06

Thanks

2019-01-09 18:22:09

Ti Lim is in the area tomorrow and is wondering if a tech could come by after 4pm tomorrow or first thing Friday morning. He's having issues with his mobile app ever since he got a new phone. He's from Toronto so he's hoping we can make it work. Is any of you guys able to slip out tomorrow or Friday?

2019-01-10 13:20:14

Ben can go see Ti lim tomorrow morning

2019-01-10 14:26:11

Can we please put the GB legion on test mode until 6pm today? Bob said they should be done their job today so this should be the last time

2019-01-10 14:29:10

Done

2019-01-10 14:30:05

thanks

2019-01-11 13:50:14

Bob from the GB Legion again. Wants the system on test today until 6pm as well.

2019-01-11 16:09:12

Who is going to Bartlett's this afternoon so I can assign trouble to someone ?

2019-01-11 17:24:22

I assigned the trouble

2019-01-11 17:52:18

The Dashboard in Jobber is now accurate for Outstanding Balances and Past Due Invoices.

2019-01-11 17:54:08

<@U81L6E9MJ> :taco:

2019-01-11 17:54:37

and <@U82ELCC4E> :taco:

2019-01-11 18:11:03

FYI. I just scheduled a Phone Quote for Joe Waite this afternoon. This is what the notes on the order say.

2019-01-11 18:11:10

Please call at some point this afternoon. This is not scheduled at any specific time. Customer doesn't get possession of the house until the 25th of January but is wondering if we would give him a quote over the phone to start the process. He is interested in monitoring service with 3 outdoor cameras. He said he is familiar with .

2019-01-11 19:21:15

Gary Lloyd-Rees are building a new house at 13 Thimbleweed Dr in Bayfield. TCC is going on Tuesday to prewire. They are wondering if AMP needs to prewire. They have $25 monitoring service with us right now at their current address. Please let me know so that I can call them back.

2019-01-11 19:28:47

Do they want security security at the new house?

2019-01-11 19:37:30

I would assume yes, since they are letting us know that they are moving and wondering if they need a prewire? Or is this a trick question...cause we don't always require a prewire...right? I don't mean to sound bitchy lol.

2019-01-11 20:24:01

Ralph Buffinga just called. He had a scheduled quote on Dec 20th but hasn't received an email yet. Could you guys get that ready for me asap so I can email it to him before I leave today?

2019-01-11 21:02:02

<@U81RZ5J9H> <@U827AC2JZ> :arrow_up::clock430::lock::car:

2019-01-11 21:03:24

:lipstick::ring::star-struck:

2019-01-11 21:03:37

:thinking_face:

2019-01-11 21:04:53

you say what?! Mine says...hey, did you see the above, at 4:30pm I'm locking up and driving. Should have added a :house_with_garden: for home.

2019-01-11 21:06:46

<@U81L6E9MJ> :socks::rabbit::scarf:

2019-01-11 21:11:28

I can't even find a taco and you guys get all this stuff is the quote done in between these fancy things?

2019-01-11 21:11:53

Work in progress

2019-01-11 21:30:14

I still don't see a drafted quote...so please email it to the customer in Jobber before you leave today and cc me. Thanks!

2019-01-14 16:08:21

I just created a Trouble for Michael Tafeit, its not booked for a specific time. Please let me know when someone can go and I will contact the customer. Thanks!

2019-01-14 16:16:26

Dean Tully called and scheduled his install. We booked it for this Wed. Jan 16th - all day. As per the quote it says 12 hours...4 for prewire...8 for install. Do you need another day then or no if you all go?

2019-01-14 16:43:44

We will need another day for Dean Tulley once he is done the inside of his house

2019-01-14 16:45:10

I can go to Michael Tafeit at 1:30 Maegan

2019-01-14 16:45:25

I adjusted it in Jobber

2019-01-14 16:47:20

Great thanks Ben, I will call Mrs Tafeit and let her know

2019-01-14 16:47:28

I adjusted Dean Tully to 4 hours then for Wed....since its just the prewire portion.

2019-01-14 16:48:33

We will NOT have the prewire done in 4 hours.

2019-01-14 16:48:51

Ok, how much time is needed...for all three of you? I'll adjust.

2019-01-14 16:48:57

I was just going off of the quote.

2019-01-14 16:49:10

Leave it the way is was.

2019-01-14 16:49:17

Will do.

2019-01-15 13:42:48

Paul Masse will not be home this morning, he left a VM, please call his brother Jim at before going this morning, he will let you in.

2019-01-15 14:03:36

2019-01-15 14:05:06

Jim Fletcher

2019-01-15 15:13:09

Called that number back and left a message

2019-01-15 16:04:00

Are you guys planning on coming back to the Exeter office to finish the back cameras? Some tools got taken from the Canyon over the weekend.

2019-01-15 17:51:48

Also Linda Gingerich's son is locked out of his app. I have his login, are we able to reset the password?

2019-01-15 21:28:11

FYI I just booked Michael's Pharmasave for next Tuesday

2019-01-16 13:22:30

Can someone please look into my Linda Gingerich Question. Also I blocked off some time Friday for the Exeter office cameras, how much time will someone need for this task and I will schedule it properly

2019-01-16 13:24:25

we are able to reset password, But she can also reset it. Her son can also hit forgot password and that would reset it.

2019-01-16 13:29:24

Okay, not sure why they didn't try that option if its right there then.

2019-01-16 13:30:05

Probably going to need 3 hours for two guys in Exeter

2019-01-16 14:07:03

I never got an answer last week to my question re. Gary Lloyd-Rees.

2019-01-16 14:10:50

Ray said TCC was there yesterday and did wiring for Phone, HS & TV...and said he was asking about security.

2019-01-16 14:16:04

What does Gary want? Just Security? Cameras? should we not set a meeting up like we usually do?

2019-01-16 14:17:11

I would have if you answered my question from Friday...that's why I asked as I didn't know. I said he currently has the $25 monitoring package with us.

2019-01-16 14:18:32

So I'll call him this AM and say that we'll have to book an appointment to meet with you at your new address to go over what services you would possibly be interested in...and then go from there? How much time is needed for a prewire?

2019-01-16 14:19:21

You've said to me before that we don't always do a prewire as most things are done wireless now.

2019-01-16 14:22:23

Yes, Book an appointment. If he doesn't want cameras then prewire will only take an hour or not even. All doors and motions are wireless, just nice to get wire to panel if we can. Cameras are hardwired which will take time.

2019-01-16 14:23:07

We are in Bayfield today. So I could slip over if he is available

2019-01-16 14:26:34

FYI I booked Brenda Snell install for Monday Jan 21 2019

2019-01-16 14:27:08

<@UF563PAVB> :taco:

2019-01-16 14:28:14

Oh yeah guys, I don't think our tacos work anymore :see_no_evil:. Our trial of that app expired...but it is still fun to send them! haha

2019-01-16 16:14:13

Linda Gingerich on phone here

2019-01-16 16:15:23

I can take it now

2019-01-16 16:16:02

her son hit forgot pw but it didnt work

2019-01-17 20:03:15

Are you guys going to make up an invoice for Jeff Bennewies?

2019-01-17 20:04:24

I thought I did it already. I’ll do it tomorrow morning

2019-01-17 20:04:41

There isnt one in there, thanks!

2019-01-18 14:43:48

<@U827AC2JZ> Can you please give Dean Tully a call at when you get a chance? He has some questions for you about his system

2019-01-18 18:43:09

Nancy Hodget called, she has the yellow caution sign on her panel but it wont tell her what it is for. Are we able to see this without going there?

2019-01-18 18:44:49

No. Only if they are on

2019-01-18 18:46:01

Ohhh she is defiantly not on . Thanks

2019-01-18 19:28:41

Can someone help me out to determine what package Karen Brown is on at her property at 359 Mains St S? We are billing her for something weird....

2019-01-18 19:29:05

01-0D-6024

2019-01-18 19:32:35

Where did you get that account number

2019-01-18 19:34:26

It was just a service remark in ivue, I Brian would have entered that in at somepoint

2019-01-18 19:35:26

Karen Brown has Three accounts, 27-2684, AL1-1185. AL1-1192

2019-01-18 19:36:06

Okay, I can updated those, this is for her service at 359 Mains St S, under 212218 Ontario Inc.

2019-01-21 13:13:49

<@U827AC2JZ> were you able to find out what package Karen Brown is on at 359 Main St S?

2019-01-21 13:14:14

Also Nancy Hodgert trouble needs to be assigned for this morning.

2019-01-21 13:34:57

Karen Brown at 359 main st s, should be at $45/month Control + Monitoring

2019-01-21 13:39:55

Thank you, we were charging her incorrectly

2019-01-21 13:48:17

FYI: TCC's billing close is on Wednesday and there are currently 4 invoices that requires invoicing in Jobber.

2019-01-21 14:29:31

Trevor from Harmer Warehousing called. He said that the previous owner is still getting notified re. his system, so he needs the contact info updated ASAP. He said this is the 3rd time he's called asking Geoff to give him a call back within the last 6 weeks and nothing. He wants to be put on priority. He also said he cannot access his cameras on his mobile device and would like to. I will create a job in the calendar for today.

2019-01-21 18:03:44

Ben is available for troubles for the next couple days

2019-01-21 18:04:11

K thanks. Did anyone go to Nancy's this morning for her 11AM trouble?

2019-01-21 18:05:45

Yes, I made it work

2019-01-22 21:17:49

2019-01-22 21:21:37

He shouldn't have pro video. I have removed it from

2019-01-22 21:23:31

Okay thanks!

2019-01-22 21:40:51

Has anyone updated the contact info for Lynn Adkins? She emailed in on Jan 15th. She's a Hay customer.

2019-01-23 13:40:42

I emailed SRC the changes

2019-01-23 17:56:12

There is an issue at Little Bill's Storage, Unit 3 on the west side the alarm has been set off now they are unable to arm the system

2019-01-23 17:56:34

Can we reset it or something? Do we have to go out?

2019-01-23 18:12:34

Someone will have to go out

2019-01-23 18:15:21

However that unit should auto arm itself after 1 hour of inactivity

2019-01-23 19:28:53

Okay thanks

2019-01-24 14:19:50

Will the monthly rate change for the Exeter Hay office since we had the cameras installed?

2019-01-24 16:48:28

That VM that just came in...is a sales call. Not sure if Geoff and Zac maybe want to listen to it.

2019-01-25 14:38:14

Geoff White is on hold can Zac or Ben talk to him

2019-01-25 14:38:26

he is asking for advice how to hook up something using he app

2019-01-25 14:38:36

ya I can

2019-01-25 14:38:44

I will transfer to cell or amp?

2019-01-25 14:39:00

amp is fine

2019-01-25 14:40:09

coming to your cell cant transfer there

2019-01-25 14:41:02

Amp line has issues when I want to tranfer to it

2019-01-25 19:21:28

Do we have everything in stock to complete Teresa Gubala connect?

2019-01-25 19:23:21

Will have to check the order. I'll let u know

2019-01-25 19:23:55

Okay thanks

2019-01-25 19:24:48

Ya. We have enough for that install

2019-01-25 19:25:23

A ton of stuff just came today in Kippen

2019-01-25 19:27:57

Also there are two troubles that are unassigned for this afternoon...is someone going to them?

2019-01-25 19:39:55

We can’t see unassigned troubles on mobile

2019-01-25 19:40:29

hmm they were added yesterday, I can assign them to you guys now though

2019-01-25 19:41:14

Is someone heading to Sun North Trouble this afternoon? I told Phillip I would call him back once I had an idea when someone could go

2019-01-25 19:43:54

I schedule Nagel's trouble this Friday afternoon on Tuesday when I spoke with them so hopefully you guys can make it there, since they are only available Friday Afternoon's

2019-01-25 19:47:39

Ok we will go to Nagel's now. Someone need to reschedule Sun North. I talked to him earlier today and told him we may not make it. He was fine with it what is the other unassigned trouble?

2019-01-25 19:50:20

We understood the expectation was for you guys to always be looking ahead at the schedule during your office time in the morning. This would eliminate having to reschedule jobs last minute or having no idea what's going on.

2019-01-25 19:51:17

The other one was for Paul Masse, he is away but his brother was going to meet someone there

2019-01-25 19:51:38

We went to Paul's

2019-01-25 19:55:00

I will call Phillip and reschedule that trouble

2019-01-25 19:55:22

10240 Woodpark Court is the correct address for Nagel’s

2019-01-25 19:56:27

Oh Thanks I will update jobber

2019-01-25 20:12:28

Sun North is rescheduled for Monday afternoon

2019-01-25 20:45:17

Hey that Phillip from Sun North was wondering if there is a way we could shut the Notification for the weekend

2019-01-25 20:45:58

No. I do t think there is

2019-01-25 20:46:50

Are you able to give Phillip a call - at some point today, he is concerned about getting these notifications all weekend in the early hours

2019-01-25 20:53:44

We’ll call him as soon as we finish up at Nagel’s

2019-01-25 20:58:08

great thank you!

2019-01-25 23:12:19

We spoke with Daniel Lambert who's system was having this issue. I emailed SRC and had them ignore these trouble conditions until we can get there next week to look into it.

2019-01-28 14:25:51

Did you guys see the email I forwarded from Julia Pettapiece, wondering how to add/remove users from her system

2019-01-28 14:43:36

Yeah i'm looking into it now. Can probably deal with that one over the phone but i'll let u know

2019-01-28 14:45:51

I'll call her now

2019-01-28 14:46:07

Okay thanks!

2019-01-28 14:48:21

They are only open Tuesday to Friday's i guess. They said to call back tomorrow afternoon

2019-01-28 19:05:33

Dont book anything else for today. Probably going to leave early due to weather.

2019-01-28 19:28:26

David Crockett would like his motion sensor in the living room reactivated since a tech was out about an hour ago and replaced the defective part.

2019-01-28 19:42:21

Richard Faber is going to reschedule some other time due to weather

2019-01-28 19:42:43

Jenna were you able to complete David

2019-01-28 19:42:45

s request

2019-01-28 19:44:28

Im not sure how to do that?

2019-01-28 19:45:09

Ya. David is done and reactivated

2019-01-28 19:45:17

Thank you

2019-01-28 19:53:33

Did you guys see the email regarding Smith Peat and Big Bills? They are receiving more false alarms and are getting annoyed. I can schedule this for Friday, it looks like the first available time. I am concerned as we keep doing work there and billing them, we were just at smith peat for same issue a month ago...

2019-01-28 19:55:09

Ya Friday

2019-01-28 20:04:47

Regarding the Steve Knight trouble called in on Friday...I requested access to his system for 4 hours Friday afternoon and he never clicked allow, and then tried again Saturday morning and he never allowed me again, so I was unable to make any changes for him to his doorbell sensitivity. This is something that he can change himself though from either his app or online.

2019-01-28 20:05:38

Or he can turn off his motion notifications as well if he needs to

2019-01-28 20:07:21

Okay I will let him know, he said he was unable to find how to do it on

2019-01-29 18:46:43

Seaforth Elevators just called. They have no power to their system. I see we got an email in the info@ account last night indicating a low battery. Would one of you be able to go there this afternoon while the other goes to Helen Lyons?

2019-01-29 18:49:14

Depends when we get this install finished.

2019-01-29 18:50:03

Still have an hour or so here. And a quote in exeter.

2019-01-29 18:54:38

Ok great. We have you scheduled in until 3pm there...so perhaps you could do the quote after that and Ben could do the trouble?

2019-01-29 19:36:49

That was the plan, but i might not be able to get to both troubles

2019-01-29 19:36:55

Depends how Helen’s goes

2019-01-29 19:38:39

Ok, and you guys are thinking the quote might take longer or something? I wondered if you went to Helen's and Zac went to Seaforth Elevators after the quote? I'm just thinking...I don't know.

2019-01-29 20:33:59

I called Jason to let him know that you guys will be there at some point before 5pm. He said he will keep an eye out for you...but to enter the sliding door at the feed mill and make an immediate right into the electrical room.

2019-01-30 15:21:54

<@U81RZ5J9H> I called Geoff White regarding his camera not responding, he says he can see the back camera on his cell phone through the app. Do we still need to go?

2019-01-30 16:05:38

Jody Buckland called and wanted to make sure her Security System is online. She said while they were away there was an alarm and they did not get a call..Can you guys confirm this?

2019-01-30 16:40:16

do we need in mark arbours house to see why the doorbell is not working

2019-01-30 16:40:26

he is on the phone asking I can book an appontment if so

2019-01-30 16:41:23

6479722510

2019-01-30 16:43:42

Ill get the Hay tech to check if their internet is working before I give him a call back to book the appointment

2019-01-30 17:04:28

<@U833L2G74> we will need to go out for the door bell, <@U82ELCC4E> i will look into it and let u know

2019-01-30 17:05:03

I got the tech's to check and his internet is working, I can all Mark and schedule something for Friday?

2019-01-30 17:05:34

Also might need some steps for Nancy Peter how to Arm/Disarm remotely

2019-01-30 17:06:47

<@U81RZ5J9H> Should Maegan and I contact Rick Howson regarding the email that just came into the info@ account for his radio not responding?

2019-01-30 17:07:39

Yep. Call him and see if he unplugged anything. If not we will need to go out.

2019-01-30 17:08:07

Ok. And what's the answer for Geoff White?

2019-01-30 17:08:44

<@U82ELCC4E> Internet shouldn’t have anything to do with their system as far as i know. Pretty busy with this install, but zac is going to confirm she has the interactive package and if so i will type up some instructions for you tomorrow morning.

2019-01-30 17:09:59

<@U82ELCC4E> sorry thought u meant the internet for Jody Buckland’s house. Ignore that haha

2019-01-30 17:12:09

No. Wont need to go to Geoff's for that. We do still need to go though to enroll his zwave power outlet. That can be booked. Should only need half hour.

2019-01-30 17:14:25

<@U82ELCC4E> we will need to go to Buckland’s, looks like the alarm was never received by SRC.

2019-01-30 17:16:21

N Peter just has Wireless Signal Forwarding. She wont be able to arm/disarm remotely.

2019-01-30 17:17:22

Oh shoot, K I mislead her then

2019-01-30 17:18:25

Would we be able to go to Goeff Whites at 4 on Friday so I can put Bucklands in while Geoff will be in GB Area?

2019-01-30 17:18:46

That’s my fault Jenna. The quote i looked up for her said $45 a month (control + monitoring) but she must have changed packages

2019-01-30 17:20:06

Jenna - I believe Maegan just set that time tentatively...so that shouldn't be a problem to move Geoff White to the end of the day...

2019-01-30 17:23:27

Actually I guess Bucklands had someone else change their panel who never reconnected it or something? she is going to have them come back... I told her to let me know if she wants to book something :woman-shrugging::skin-tone-2:

2019-01-30 17:26:21

Yeah Geoff mentioned something about that, so that’s why i thought we should go out. If something goes wrong because the other guy hooks it up wrong then they will call us

2019-01-30 17:30:08

Jenna- I can move Geoff White to the end of the day if that works better

2019-01-30 17:30:59

<@UF563PAVB> Its okay, I dont need that time slot anymore, but thanks!

2019-01-30 19:25:10

Helen Lyon's just called, she was wondering if a mouse could have set off the motion sensor in the living room? She found some droppings near a dresser in the living room. She would like a call back, she will be at work after 230 at

2019-01-30 19:26:10

Helen - Ben was literally just there yesterday afternoon...

2019-01-30 19:27:01

haha yeah I saw the notes that he replaced a sensor, couldnt figure out why it was going off...so prob the :rat:

2019-01-30 20:04:37

Hahaha she’s nuts

2019-01-30 20:05:00

:chestnut:

2019-01-30 20:08:08

She brought a bucket of apple’s in her house and thinks a mouse came in with them. I don’t think the mouse was setting it off

2019-01-30 20:08:58

lol

2019-01-31 14:15:35

I went through Helen's history and she was having the same alarm's with the new wireless motion that was installed yesterday, so the equipment wasn't faulty. Something in her house is setting it off

2019-01-31 14:18:33

So we're back to thinking it's a :mouse2:?

2019-01-31 14:25:09

Definitely not a mouse this many times, most cats don't set them off. I'm thinking her register is causing the blinds to move enough to set it off. I will disable that contact remotely for now, but book us in to re-locate the sensor sometime.

2019-01-31 16:20:12

Helen called back. She has found multiple mouse 'dirt' as she called it. Anyways, we are scheduling her in next Fri. Feb 8th in the morning to relocate that sensor!

2019-02-01 18:13:15

Are we able to tell which phone line a security system is hooked into?

2019-02-01 18:20:14

Like which phone number?

2019-02-01 18:20:52

yeah, its for the County of Huron, they have multiple lines, want to know which one it is on and if it can be on the fax line

2019-02-01 18:21:04

I have an upset Mary Smith on the phone. <@U827AC2JZ> do you think you'll be able to get there at some point today? She's kind of freaking out.

2019-02-01 18:21:49

I won’t be able to tell remotely, but we can if we go out

2019-02-01 18:22:25

Okay thanks, if they wanted could it go on the fax line?

2019-02-01 18:23:12

That i am not sure of. I haven’t done many dial tone systems

2019-02-01 18:23:49

<@U827AC2JZ> I told Mary that I would call her back as you were on the road at the moment.

2019-02-01 18:42:10

<@U81L6E9MJ> there is a good chance I can make it to see Mary to at least fix issue for the weekend. But I am still making NO promises

2019-02-01 20:10:04

Can someone let Mary know I’m on my way

2019-02-01 20:10:25

I will give her a call and let her know

2019-02-01 20:11:23

Is Howson's all fixed up now?

2019-02-01 20:11:43

Should be

2019-02-01 20:12:09

Mary is there and waiting

2019-02-01 21:42:15

<@U827AC2JZ> Did you make it to Geoff White's today...or do we need to reschedule?

2019-02-01 21:46:47

Need to reschedule. The switch he had either wasn’t powered or didn’t work. His electrician is calling me when he has replacement. We can try and enroll that remotely

2019-02-01 21:47:09

Sounds good.

2019-02-04 13:30:23

1050071 Ontario Inc (Robert & Sandra Eedy) have approved their quote. FYI: There has been mention that they are known to sue. Before Maegan contacts them back...when she is in tomorrow. How much time is needed for the install and are parts in stock or will we have to wait for them to come in first? Also, this customer is on TCC's fixed wireless internet service.

2019-02-04 13:34:29

Did any of the tech's contact Boven's on the weekend...re. their VM left?

2019-02-04 13:43:50

Rob Buckland just called, his system doesn't seem to be communicating with SRC. He was wondering if it ever came off of test mode? He did a few tests with SRC over the weekend setting off alarms and they were never notified. Can we check to make sure it came off test?

2019-02-04 13:46:46

Also, what is with the hundreds of HDC emails?! they are annoying

2019-02-04 13:47:58

<@U827AC2JZ> Perhaps these can be sent to the techs individually instead of the info@ account?

2019-02-04 13:49:16

I find it easy to miss an important email (like a voicemail) when its in the middle of 200 HDC Camera Issue emails

2019-02-05 14:45:16

<@U827AC2JZ>?

2019-02-04 13:58:22

I have contacted Boven on the weekend. Someone needs to get a hold of Mike to check motion in shop. Someone will have to go to Buckland. Another company installed the panel. They must not have it setup right

2019-02-04 13:59:42

Oh right, I forgot this was the same ppl as last week.

2019-02-04 14:17:57

I just called the number listed on the VM. The wife said she had told you that we were supposed to call Mike back specifically...

2019-02-04 14:19:41

Today's schedule looks full. Is Ben available for troubles tomorrow or is he with you guys at the install?

2019-02-04 16:01:56

We have everything for the Eedy install. 3/4 of a day for the install.

2019-02-04 16:05:34

Ben will be available the next couple days for trouble calls

2019-02-04 16:26:00

<@U827AC2JZ> <@U81RZ5J9H> - are one of you guys going to leave your vehicle behind the next couple days so that Ben actually has tools needed for these troubles?

2019-02-04 17:17:42

Guys who installed Buckland panel called. I walked them through to put right programming. Panel is sending signals now. We should be all good now

2019-02-04 17:21:27

Awesome!

2019-02-04 17:22:41

Jody just called to notify me as well, I have removed the visit that was scheduled for <@UAKSUBUCC> this afternoon

2019-02-04 17:21:03

FYI - Sun North has been scheduled for Thursday afternoon for Geoff and Zac.

2019-02-04 17:21:46

Buckland is on the AMP line now

2019-02-04 18:45:32

Question from Bob Evan's - He has gotten a couple "test" call from SRC on his wife's life line. He was wondering what would happen if SRC does a test call of the life line and they are not home to answer it. He was nervous they would send out authorities if no one answered.

2019-02-04 19:44:51

Is there a PDF version on the Life Assist Brochure?

2019-02-05 14:11:57

Did you guys see that email I sent yesterday morning regarding Arenberg security system? Also did anyone have any suggestions on Bob Evan's question?

2019-02-05 16:46:21

Jim Barnes had someone in to look at his furnace who had told him that his CO2 detector didn't go off when he should have. His is wondering why his alarm with us didn't activate. Also, he said that Geoff left a knife when he was there last?...on top of his fridge.

2019-02-05 20:09:55

<@U827AC2JZ> - Can you please make a note on the trouble for Mary R Smith from Fri. Feb 1st?

2019-02-05 20:23:25

There is a note. Please see note attached to invoice

2019-02-05 20:27:32

Ok, so you want us to copy it to the trouble job for you?

2019-02-05 20:27:49

Please

2019-02-06 13:16:20

Hello, what a lovely morning :sunglasses:....Anyways I have a few outstanding questions from earlier this week 1) Bob Evan's questions about the Life Alert 2) Arenburg Email 3) Security Certificate for insurance for Teresa Gubala

2019-02-06 13:17:05

We are working on them

2019-02-06 13:17:16

Great, thank you!

2019-02-06 21:26:21

Hey team, would you guys be willing to do Ken Bachert install on Friday Feb 15th? I know we don't typically do big installs on Fridays but he is wanting it done ASAP so I thought I would check

2019-02-06 21:27:04

Shouldn't be a problem

2019-02-06 21:27:19

Would you want me to block the whole day?

2019-02-06 21:27:31

or just the 4 hrs?

2019-02-06 21:28:16

Book the whole day for Ben and Zac. I can do troubles that day

2019-02-06 21:28:31

:mario_luigi:

2019-02-07 15:08:39

Who is going to the quote for Amanda Rich this afternoon? It was never assigned this AM. It's scheduled for anytime after 3pm.

2019-02-08 13:13:46

Morning, can someone please put Nancy & Bryan Peter Test Mode until 7:00PM today?

2019-02-08 13:25:46

Yep

2019-02-08 13:29:17

thanks! What is the password for Bold again?

2019-02-08 13:31:32

Helen Lyons called this morning to see if someone was still coming, I told her yes by the looks of it. She said it hasn't gone off since someone was there last Thursday.

2019-02-08 14:20:14

For HAY: Fall2018!

2019-02-08 14:20:23

For TCC: Fall2018

2019-02-08 14:20:51

I called Helen Lyons Back. We left it scheduled in case we had to go back

2019-02-08 20:37:52

I have Ti Lim on the phone.

2019-02-08 20:38:08

He wants to know if the 'heating' is still working.

2019-02-08 20:38:10

He has called every day

2019-02-08 20:38:18

<@UAKSUBUCC> <@U81RZ5J9H>

2019-02-08 20:38:25

Ben was there last I think

2019-02-08 20:39:17

Can one of you guys give him a call on his cell phone TODAY at

2019-02-08 21:17:50

I talked to him

2019-02-08 21:18:14

Perfect. Did he mention he left a house yet at TCC Bayfield for you?

2019-02-08 21:19:45

Yeah he said he left a ‘house yet’ for us

2019-02-08 21:19:53

lol

2019-02-11 21:05:07

Huron Perth Ag Service - Job # 968 Fire is not required cancel quote. PE as per Drew

2019-02-11 21:20:11

Okay thanks

2019-02-12 15:58:30

Hey all, starting this afternoon I am off until Tuesday Feb 26th. For any quotes or urgent matters please email Maegan and CC me. For all invoices you can email me and I will take care of when I return. If you need to get a hold of someone from Hay regarding a Hay customer you can contact Christina at or Thanks

2019-02-12 15:59:11

Enjoy your vacation!

2019-02-12 15:59:25

Have fun!

2019-02-12 16:00:55

Thanks ladies! Hopefully I can get to TO okay today :sunglasses:

2019-02-12 16:29:56

FYI I am prob going to leave after lunch now as the road conditions are just getting worse.

2019-02-12 17:40:24

Im headed out now for the day

2019-02-12 17:40:48

Safe Travels!

2019-02-12 19:18:25

I have Blyth Vet that was wondering about getting a Quote done for them next Tuesday Feb 19 2019 - Can I book that in or do another day?

2019-02-12 19:44:48

Cant Tuesday. We are all in Kincardine. How about this Friday?

2019-02-12 19:45:28

Friday's don't work - I will try for next Thursday. Thank you!

2019-02-14 15:41:52

Zac will you let us know once you've had a chance to look into the contact for the Goderich Home & Cottage Show?

2019-02-15 14:23:55

Good Morning, did you guys see the email from Lifetime Water products? They want to add another code - can they do that themselves or do we need to send you guys?

2019-02-15 15:03:24

They should be able to add a code. I can send you a copy of user manual if they need it. If they want us to do it they will have to pay trip charge

2019-02-15 15:05:34

okay great, can you send me the manual and I will email it to them. Thanks Geoff

2019-02-15 21:33:28

Anyway I can get that Manual before the end of the Day so I can email that customer back before the weekend.

2019-02-15 21:40:00

I emailed one to you

2019-02-15 21:40:04

Great thank you!

2019-02-19 14:21:44

Good Morning Maegan is off today so its me if you need anything.

2019-02-19 14:21:48

2019-02-19 14:22:31

<@U827AC2JZ> Sawiak needs camera's rebooted 74135 Blue haven Beach

2019-02-19 14:39:50

Can you schedule Ben to go to don wise tomorrow?

2019-02-19 14:44:01

ok any particular time

2019-02-19 14:45:07

No.

2019-02-19 15:43:28

<@U827AC2JZ> can ben do Voll Mike tomorrow also

2019-02-19 15:45:37

Yes

2019-02-19 15:59:46

thanks

2019-02-19 16:40:53

Kelli was asking about display boxes for the Exeter store before Friday. If you haven't got enough yet I'll steal Clintons tomorrow for her

2019-02-19 20:17:04

We saved some boxes. Probably best to grab boxes from Clinton. Might not have enough by Friday

2019-02-19 20:29:39

We need to order parts before we book exandera meadows

2019-02-19 20:40:42

Can LCC-24 Pool customer in jobber terminate their landline, the internet provides what they need for there system he thinks.

2019-02-19 20:54:17

Yes he can terminate land line. We need internet for cameras

2019-02-20 13:40:08

Did someone contact the trouble I sent out yesterday ? Paul Atkins

2019-02-20 13:48:20

Is that a no LOL ??

2019-02-20 13:49:33

That is a No. We are looking into it. The guy is a bit of an idiot so just want to check on a couple things first

2019-02-20 16:08:51

<@U827AC2JZ> Paul Atkins just called back and said the camera system is working again. He wants to know why its going out and coming back. He would like a call today if possible

2019-02-20 16:08:57

2019-02-20 18:24:37

Do you want to add a new customer in jobber for fun or do you want me

2019-02-21 16:46:02

Did you Call Paul Adtkins he just called again I don't have time to get bitched at again today?? I let it go to voicemail

2019-02-21 21:02:33

I am leaving early today for training - I am closing up shop at 4:15pm. Just a heads up

2019-02-22 13:58:55

Morning, I just had Cathy from Four Winds Barn call in regarding their Security system - it won't let them arm it. Says there is an issue with Utility Room Motion

2019-02-22 13:59:05

she was wondering if someone can meet her at the Barn today

2019-02-22 14:02:21

We should be able to go. Just not sure what time. Depends on how fast wuerth goes this morning

2019-02-22 14:02:52

okay - I will call her and let her know we can meet her but not sure on what time

2019-02-22 14:03:04

We can call on our way

2019-02-22 14:03:18

okay great will her know

2019-02-22 14:03:19

thank you

2019-02-22 14:03:25

I will put the trouble in Jobber with her number

2019-02-22 14:03:35

:+1:

2019-02-22 14:04:50

:ok_hand:

2019-02-22 15:06:33

<@U827AC2JZ> I have to call Dean Tully back Geoff were you able to stop by this afternoon while in Bayfield or I will schedule for another time he just happens to be there today.

2019-02-22 15:42:54

Ya we will stop by after we visit Ti

2019-02-25 14:28:36

How does our Life Assist units work when the power is out? I have in my notes that our $40 Life Assist has a Battery Life of 2 years...so does it just run off the battery, then whether or not the customers landline has a back up?

2019-02-25 14:35:14

It has it's own battery backup. Not sure how long they will last, Then yes it would depend if landline has back up

2019-02-25 14:36:04

Ok. I just wanted to be prepared if someone asks. I'll see if I can find any info regarding the battery back up.

2019-02-25 15:20:00

What is the login info for Hay's BOLD account?

2019-02-25 15:30:26

Would one of the tech's please let me know when you are available...I have 4 questions I need answered...easier to just call.

2019-02-25 15:31:11

I’m available

2019-02-25 18:24:32

Month end is today if anything is needing billed out in March.

2019-02-25 18:24:52

I'm currently working on sending you one.

2019-02-25 18:40:47

We have one to send when we get back

2019-02-25 21:24:55

tHE 30.00 Lan Extension charge for Buffinga is a AMP charge or TCC

2019-02-25 21:25:21

I think amp we don't provide the internet

2019-02-25 21:25:37

We have billed that charge before with AMP.

2019-02-25 21:25:43

I will call Buffinga if he wants E Bill.

2019-02-25 21:25:53

Should be an AMP charge

2019-02-25 21:26:14

Unless TCC techs are going to maintain camera network

2019-02-25 21:26:38

not likely I don't currently have a AMP Lan charge

2019-02-25 21:27:10

Paula DePaepe

2019-02-25 21:27:25

Hmmm, I

2019-02-25 21:27:37

I've seen it before in Jobber...as a charge

2019-02-25 21:28:11

:middle_finger::skin-tone-3:

2019-02-25 21:28:17

LOL

2019-02-25 21:28:19

its month end this is suppose to be simple

2019-02-25 21:28:34

please tell me who Bridget

2019-02-25 21:28:40

OMG Paula

2019-02-25 21:28:54

we have billed LANs before but through TCC

2019-02-25 21:29:09

perhaps that was a mistake on your end hehe

2019-02-25 21:29:18

I have to leave right at 4:30pm. I

2019-02-25 21:29:22

'll look in the AM

2019-02-25 21:29:26

drive safe

2019-02-25 21:29:27

lol

2019-02-25 21:29:29

Thanks

2019-02-26 14:05:05

Can someone take a trouble on orbit 1

2019-02-26 14:05:19

for Huron feeding systems please and thanks I am knee deep in month end for the next half hour

2019-02-26 14:05:59

Not at the shop. Sorry

2019-02-26 14:06:28

I got it

2019-02-26 14:06:28

Sorry I should have indicated one of the reps

2019-02-26 18:34:59

Bill Finkbeiner called, he had another alarm go off in his shed, SRC called him but when he went there, there was nothing wrong. Should we go look at the sensor? He wondered if you could change the sensitivity maybe?

2019-02-26 19:00:09

Maegan or Bridget can you talk to Bruce Burnhim

2019-02-26 19:00:14

orbit 1

2019-02-26 19:01:30

Bridget is gone shoot nevermind

2019-02-26 19:03:28

I got it Paula

2019-02-26 19:03:33

lol

2019-02-26 19:03:34

put him back on hold to check with the guys

2019-02-26 19:03:42

I can't keep up sorry

2019-02-26 19:05:09

OMG <@U827AC2JZ> Ti Lim

2019-02-26 19:05:12

needs us again

2019-02-26 20:08:58

George Brook called, he has had two low temp alarms, drives up to the cottage and everything is fine. He is wondering if we can remotely adjust the sensor or if he needs a new sensor. He wants to avoid driving up the cottage if he can. Rob Rau installed the original sensor

2019-02-26 21:22:21

We will have to go to George Brook's with a new sensor. I helped Rob do the Install and don't remember putting in a temp sensor. But it was a take over from a previous crappy system

2019-02-27 12:59:55

Okay I will arrange a trouble call for that one

2019-02-27 16:39:26

He is going to wait to schedule this until Spring when he is back in the area.

2019-02-27 13:06:25

We went to see Bill yesterday and adjusted a setting on the panel

2019-02-27 13:10:46

Okay thanks!

2019-02-27 13:46:53

Did you guys see my email from Mike Maclean yesterday regarding the zones?

2019-02-27 13:50:51

can you book us in Friday morning to go look at Maclean's ?

2019-02-27 13:51:53

yup

2019-02-27 14:03:44

Our award from

2019-02-27 14:03:44

Image from iOS.jpg

2019-02-27 14:06:54

that’s beautiful!!! i didn’t know there were awards in the security business

2019-02-27 14:19:23

Holy, that's fancy. :heart_eyes:

2019-02-27 14:50:54

There was a VM from Ron Heywood, Emmanuel Baptist Church, looks like they had a false alarm early this morning. He just called to report it, do you guys want me to do anything with this?

2019-02-27 15:48:23

Which one of these is the actual one to use?

2019-02-27 15:48:23

image.png

2019-02-27 15:48:53

7006604

2019-02-27 15:49:12

:+1::skin-tone-2: Thank you!

2019-02-27 18:44:28

I just scheduled a trouble for Townsend Tire for any time this afternoon. Please let me know what time roughly you think you'll be going so that I can let him know. Thanks

2019-02-27 19:35:04

I changed the TCC Bold password - its now Spring2019

2019-02-28 13:43:29

Dan Groves just called. I am scheduling his install for Monday...and said we may still need another day. FYI.

2019-02-28 14:39:26

David Crockett just called, he has the yellow warning triangle on his panel, he is wondering if someone can walk him through removing this over the phone as he is leaving for vacation tomorrow. He is also wondering if we can disconnect the monitoring in his garage as he has no active wires run to the garage anymore...he is also wanting some AMP signs for his property

2019-02-28 17:19:19

Michael's Pharmasave just called. Said he was never given window stickers or a garden stake when his service was installed. He has requested that some get dropped of ASAP...as he's had suspicious activity.

2019-02-28 17:19:32

He has requested today.

2019-02-28 17:23:27

I've contacted Ray. He is going to get a TCC tech to drop them off.

2019-03-01 16:39:41

Is anyone available to install a Life Assist this afternoon? THe schedule appears to be open...but just wasn't sure if you guys had something else on the go that maybe just wasn't in Jobber yet.

2019-03-01 16:46:01

If not, the customer is hoping for Monday...

2019-03-01 16:53:48

Ben can probably do the life alert. Zac and I are going back to pawsitive effect

2019-03-01 17:01:24

Is everyone going to Kincardine on Tuesday?

2019-03-01 17:01:55

Yes

2019-03-01 17:02:00

Can Ben go on Monday?

2019-03-01 17:02:16

Yep

2019-03-01 21:15:15

Heather at Exandarea Medows called and spoke with someone at Hay since I was busy, she thought that we took some old cameras down when we installed the new ones ? if so she is just wondering where they are ?

2019-03-01 21:15:48

We have them here in a box

2019-03-01 21:16:10

okay, are we going to bring them back?

2019-03-01 21:16:44

They aren't there all the time. We will probably drop them off to you and they can pick them up from there

2019-03-01 21:17:02

Sounds like a plan

2019-03-04 12:18:19

Sorry guys I’m a little under the weather and won’t make it in today

2019-03-04 14:33:26

Hey Seaforth Elevators called in - they are still having issues with the security there - I guess we have been there a couple times. The panel is showing a yellow triangle. They would like someone to stop by if possible to take a look

2019-03-04 14:33:39

Would someone be able to go and take a look this afternoon?

2019-03-04 14:34:50

Not sure. We will be all day at Groves. We can try

2019-03-04 14:35:33

Okay, can you keep me posted and I will Jason know if we can make it

2019-03-04 14:35:37

Thank you!

2019-03-04 15:31:02

The Seaforth Animal Hospital just called. Their system was not armed when they arrived to work this morning and the panel screen was black. The owner received a notice over the weekend regarding a power outage. They are wondering how to get their system back up and working. Please advise.

2019-03-04 15:31:14

I need to give Olivia a call back.

2019-03-04 15:43:05

Is it unplugged?

2019-03-04 15:49:28

Where do I have her look to check? She had confirmed when she called that they had already checked the breakers.

2019-03-04 15:54:18

If its plugged in and still won't come on then we will need to go and have a look.

2019-03-04 15:54:56

Where do I tell her to check if it's plugged in?

2019-03-04 15:55:14

And when can we go? They are expecting us today...

2019-03-04 15:57:08

I guess Ben can go on his way back from Brussels. He can also stop and look at the Seaforth elevators.

2019-03-04 15:57:39

I probably won't get this installed done today on my own so we'll have to reschedule that as well.

2019-03-04 16:00:31

Sounds good. The customer was aware...that it was to be scheduled for two days....but we didn't have that availability at the time and he just wanted it started.

2019-03-04 18:20:27

Jenna - do you want to contact Cathy Walter back...from the VM left?

2019-03-04 19:36:06

Oh sorry I missed this, I will have a look

2019-03-05 15:16:06

<@UAKSUBUCC> did you schedule Dave N and Linda Cox in JObber or should I call and book an appointment before they leave for holidays?

2019-03-05 15:16:56

You will need to schedule an appointment with them

2019-03-05 15:17:54

Do we have what we need to go back?

2019-03-05 15:29:57

Yeah we should

2019-03-05 16:06:58

Christopher has requested a couple changes to his quote and is wondering if we can go to his place tomorrow or Thursday to prewire for the tablet. I told him that all you guys are scheduled in Kincardine tomorrow...but maybe someone could stop by his place on Thursday?

2019-03-05 20:31:41

Matt from Townsend Tire called in...regarding the issue he was having last week. <@UAKSUBUCC> did you mention you could fix that remotely?

2019-03-05 20:39:12

We should he able to fix it remotely, but he never called me back to explain the issue

2019-03-05 20:40:47

Ok. When are you able to look into it? I told him I would give him a call back today.

2019-03-05 21:58:45

Tech's - when you get a chance, please look at the schedule for Thursday and Friday and assign the jobs so that they don't get missed. Thanks

2019-03-05 22:31:30

The trouble for Linda Cox on Thursday could take a long time. I doubt i will be able to complete the 2pm quote in Grand Bend. It could likely be done Friday morning if that works for the customer

2019-03-06 12:48:41

That customer is is on me to get this done ASAP she wanted it installed March Break because she said her insurance company needs it to be there by the 15th, I told her that prob wont happen...Her husband was coming up from London that afternoon, could we do it later in the afternoon?

2019-03-06 12:49:03

I am gone to a staff meeting in Zurich until shortly after 9 FYI

2019-03-06 14:51:53

Will a life assist call an alert if there is no activity for a few hours? For example, Joanne at Hay's Mother in Law said it has gone off twice, but both times she was not wearing the unit, it was sitting on her counter for a couple hours

2019-03-06 15:35:42

No that shouldn’t be a feature. Does she know which one is going off? She has a fall pendant she was going to wear all the time, and an additional wrist pendant as well

2019-03-06 17:50:04

Ill ask her

2019-03-06 17:50:52

So can we do any re-arranging on the schedule tomorrow to fit that quote in for Vadala? If not I will have to call to make sure he doesn't make the special trip to the cottage

2019-03-06 17:53:26

No. I'm 99% sure I'm going to be off with my daughter tomorrow. She is home sick today and I sure she will be home tomorrow. I know that will mess with the schedule a lot.

2019-03-06 18:03:23

:grimacing:

2019-03-06 18:04:12

Ya sorry

2019-03-06 18:04:30

My wife is home today with her

2019-03-06 18:13:10

I will have to do the install for Zac. I can deal with Townsend and Christopher’s pre-wire before it still

2019-03-06 18:13:51

Both Bayfield troubles will need to be re-scheduled though

2019-03-06 18:16:11

What are we doing with Friday? Is there a chance that you won't be in then Zac?

2019-03-06 18:16:26

And Ben...are you going to be at the Avon SB installs all week...or can we utilize you?

2019-03-06 18:16:38

Ya, hopefully good for friday

2019-03-06 18:17:08

At this point....we can't schedule anything until next Friday.

2019-03-06 18:17:13

unless you guys tell us that we can

2019-03-06 18:17:36

and Zac Im still waiting on a response from a email I sent you yesterday regarding scheduling.

2019-03-06 18:23:51

I will call Linda Cox and reschedule

2019-03-06 18:23:57

There is a good chance i’ll be all day at that install tomorrow. I can play it by ear, and if i get done before the end of the day go to Ti Lim or that Quote later if they are home. Won’t know till then though

2019-03-06 18:24:32

Ok thanks Paula. Might be nice to have time to research her issue a bit anyways.

2019-03-06 18:25:06

They are leaving on holidays so it would be nice to fix before then.

2019-03-06 18:25:16

I wonder if I should call Ti Lim - he is coming from Toronto to meet us

2019-03-06 18:25:23

good idea

2019-03-06 18:25:59

TCC is going to wire for Christopher for AMP

2019-03-06 19:54:27

Have you notified Christopher?

2019-03-06 19:55:28

Are the TCC tech's coming at the same time as his job was scheduled? from 10am-12pm

2019-03-06 20:51:32

<@U833L2G74>

2019-03-06 20:51:42

Do I need to let Christopher know a different time?

2019-03-06 20:52:01

Ray called Christopher

2019-03-06 20:52:07

he is wiring himself

2019-03-06 20:52:17

Ok thank you.

2019-03-06 18:27:34

See if Ti can do first thing. I can come in early to look into Townsend

2019-03-06 18:28:03

LOL I don't think Ti does first thing Ha Ha ever

2019-03-06 18:28:15

his first thing is noon

2019-03-06 18:28:18

I was going say - he was asking for the end of the day apt

2019-03-06 18:28:25

ya 5:00

2019-03-06 18:28:30

he wanted to meet someone at 5 or 6pm that day

2019-03-06 18:28:32

lol

2019-03-06 18:28:36

Well i can go late if that helps too

2019-03-06 18:28:50

thats a good idea ben if you are willing

2019-03-06 18:28:51

And start the install first thing

2019-03-06 18:29:00

Ya that’s fine

2019-03-06 18:34:04

Thanks Ben, so do I need to call anyone and move them around?

2019-03-06 19:55:09

<@UAKSUBUCC> you deserve so many tacos.

2019-03-06 20:12:35

I think you should be good maegan

2019-03-06 20:18:49

okay thank you Ben

2019-03-07 12:07:09

Sorry guys. I will need to stay home today. Ben and I might work Saturday to finish up the carpenters union.

2019-03-07 12:08:07

He said they are opening their new office on Monday and it HAS to be finished.

2019-03-07 20:44:22

Fortress Fencing just called. He is having issues with another one of his door locks not communicating with his app...and not working at all. The last trouble we have on him was for another lock that we ended up having to replace. Is this something Ben can handle on Monday or is this a Geoff trouble since its a lock issue?

2019-03-07 20:44:28

I need to call the customer back today.

2019-03-07 20:48:27

Not sure Ben has installed a lock yet. Might have to be myself or Geoff. Unless Ben wants to try it. Sure he could figure it out.

2019-03-07 20:48:56

Ok thanks. I'll wait to hear from Ben then before I call the customer back.

2019-03-07 21:17:28

Zac - Do you know if we have one of those locks in stock?

2019-03-07 21:26:43

Not 100% sure but I think we do

2019-03-07 21:27:00

Ok sweet. Ben said he'll give it a try.

2019-03-08 13:20:28

Craig at Dark Horse left a message last night, he has a system trouble they can't seem to rectify and would like someone to call him to see if he can get rid of it over the phone at <@U81RZ5J9H> are able to give him a quick call this morning?

2019-03-08 13:33:07

Is Geoff working today now?

2019-03-08 13:33:52

I'm back

2019-03-08 13:34:34

Sorry I left a mess in your supply office a guy wanted to buy 4 locks so we were trying to look up the brand to tell him to buy.

2019-03-08 13:34:34

What's your plan for today? Are you able to go back to that install Ben was working at yesterday to finish it? They also want stickers and garden stakes.

2019-03-08 13:35:24

I was going to travel with Zac. I can't do ladder work yet

2019-03-08 13:54:24

<@U827AC2JZ> can you call Craig back this morning?

2019-03-08 14:05:34

Are you guys still planning on being at Jessica's for 9am this morning?

2019-03-08 14:17:20

Jessica's friend just called wondering where you guys are as the appointment was scheduled for 9am. If you're not going to make it on time you need to let the customer know or let us know.

2019-03-08 14:17:29

I apologized on your behalf.

2019-03-08 14:18:20

Be there in 2 min

2019-03-08 14:38:59

Cory from CG called this morning. They keep having motion sensors triggered in their shop on Goshen Li. He was wondering if this should not also trigger the alarm? He requested that one of the techs call him back as he has some more technical questions as to how the system all works. Would one of you be able to take a few mins to call him sometime today? his cell is

2019-03-08 14:41:00

Also please let me know when the voicemail from Dark Horse has been taking care of, they can be high maintenance and I don't want Ashley calling back and bitching us out. :zany_face:

2019-03-08 14:53:45

I just called dark horse. We will stop in there today after that quote in GB. Can’t understand what the trouble is he is explaining.

2019-03-08 14:54:30

Okay thank you!

2019-03-11 12:53:18

What is the "Hold for CG" in the calendar for tomorrow morning from 10am-11am?

2019-03-11 12:53:56

...and is Ben going to be going to that job at 2pm for Linda & Joe? If so I'll assign it to him.

2019-03-11 12:56:45

Yes Ben is going to Linda & Joe tomorrow. Zac and I are busy all week with school board. As of right now we need all three of us for the school board for wed & thursday

2019-03-11 12:56:56

Ok thanks.

2019-03-11 13:23:35

Jenna is off Sick today FYI

2019-03-11 13:23:49

Thanks Paula.

2019-03-11 16:27:31

I am here now

2019-03-11 16:28:43

I was waiting to hear back from CG if that time worked and they just got back to me this morning, it was to set up double tap feature, Zac said it wouldn't take long

2019-03-11 16:29:16

Where is CG?

2019-03-11 16:29:20

Ill see if he can go there later

2019-03-11 16:29:22

Zurich

2019-03-11 16:29:37

Maybe Zac and Geoff could go first thing...

2019-03-11 16:29:50

or Ben in the later afternoon?

2019-03-11 16:30:28

No Geoff and Zac can’t, school board all week!

2019-03-11 16:30:45

I just didn't know if you could start before 10am, that's all.

2019-03-11 16:31:10

:money_mouth_face:

2019-03-11 16:35:17

<@UAKSUBUCC> Can you go to CG after the quote in GB at 3 tomorrow? I want to be sure before I tell them another time

2019-03-11 16:36:10

Also, Ben may not need thatOntario Inc...he had just mentioned he might...so hopefully we'll know in an hour or so how he's making out.

2019-03-11 18:04:39

Ya thats fine Jenna. I’ll be done here today Bridget

2019-03-11 18:12:54

Sounds great, thanks!

2019-03-11 19:56:59

One of the Hay techs was at Exandarea Meadows today doing an install, he said their cameras are offline, are we able to check this out remotely?

2019-03-12 11:41:00

Looks like Exandarea Meadows issue solved itself

2019-03-12 18:40:16

Just a heads up, I am leaving at 2:45pm today.

2019-03-13 13:17:48

Good Morning, I just had Kevin Bear call in. He is having a problem with a motion sensor, the system says low battery and he has himself replaced it 3 times already. He says it only last like a week, he is using Duracell Ultra Lithium 123. Wondering if I should book a Trouble for someone to go and take a look?

2019-03-13 13:43:17

Would we be willing to go to Woostock for a job? Sounds like it would be a big one.

2019-03-13 13:43:18

Jill Kipfer [9:30 AM] Good friends of ours are building a new Yamaha dealership in Woodstock and in talking last night, wondered if we would give them a quote on a security system when they are ready. They just poured foundation this week so not ready yet. This would be a big job as it will be a new building. Do we go that far to install security? If so, I will get Dean's contact info to you.

2019-03-13 13:45:31

Yes we'll go to woodstock

2019-03-13 14:54:26

:heavy_check_mark: Thanks

2019-03-13 14:55:06

Are one of you guys dropping of Exandarea Meadows old equipment today? She stopped by yesterday afternoon looking for it.

2019-03-13 14:55:56

No I forgot to throw it in the truck

2019-03-13 15:51:21

Can you please set a reminder for tomorrow?

2019-03-13 16:40:21

Any suggestions with Kevin Bear? Should I book a Trouble for us to change the battery or is there a certain battery he should be using

2019-03-13 16:40:32

From my slack this morning

2019-03-13 16:56:12

I got this email today from Cory at GG "I got a call today in regards to a cross zone signal or something happening down at our other shop on Goshen line, I will get them to bypass it for now but they suggested having a tech come out to look at it when possible. Its not a huge rush but just let me know when you could schedule someone please. Thanks" ... will this have to do with what we did there yesterday? <@U81RZ5J9H> Are you not going to Linda Cox tomorrow? Can I schedule you to go to CG?

2019-03-13 17:04:16

Kevin Bear will need a trouble booked

2019-03-13 17:04:42

okay, I will call him

2019-03-13 17:04:42

Cg farm just needs an email sent to SRC

2019-03-13 17:37:40

What type of email lol?

2019-03-13 17:04:43

Thank you

2019-03-13 17:57:40

Just wondering - next week March 21 Thursday are all three guys needed for Corner Field Wine Co? Just wondering if I can book in a Trouble

2019-03-13 20:56:00

<@U827AC2JZ> <@U81RZ5J9H> :arrow_up: ?

2019-03-13 20:59:21

<@UAKSUBUCC> :arrow_up:

2019-03-14 12:51:14

Is someone going to drop off that old security equipment to me today? for Heather Wells at Exandarea Meadows

2019-03-14 16:07:46

Peter Thorup called, he is moving stuff over to his new place with the security system. He would like someone to call him to walk him through what he has to do. He said he has never entered a code or password and doesn't know what it would be

2019-03-14 16:08:24

I dont think we have it actually active there yet? just did the install. Can we activate the monitoring and I can schedule a call for him tomorrow?

2019-03-14 17:13:47

SRC is on orbit 1 wants us to check out Steven Savage

2019-03-14 17:13:58

01 0D5839

2019-03-14 17:15:16

was anyone on site today?

2019-03-14 17:16:26

System is dumping a tonne of failure to communicates and restores

2019-03-14 17:16:43

Please look into the history not registering test failures

2019-03-14 17:17:02

Back up now please investigate.

2019-03-14 18:32:51

Did one of you guys happen to accept a void cheque for the Huron Family Restaurant when you were there for the install?

2019-03-14 18:33:23

Nope

2019-03-14 18:34:02

She was in our Zurich office and said she gave it to one of the techs, I assumed not but thought I should check just in case

2019-03-15 12:11:57

Can someone call Peter Thorup today at regarding my message from yesterday?

2019-03-15 12:17:19

Peter needs to be scheduled for us to go out there. His system is installed and ready to go. He will need some instructional time on the system and

2019-03-15 12:17:44

ohhhkay

2019-03-15 12:34:30

SRC called Pauline Bell who is watching Mazur's house until Easter, the system went off and she now cannot go in the house without it screaming at her. What time today can we meet here there Bayfield to restore it?

2019-03-15 12:35:11

She does not know the code?

2019-03-15 12:35:34

She does not know anything lol

2019-03-15 12:35:55

Let me see if I can find the code

2019-03-15 12:36:19

Can the Mazur's tell her the code?

2019-03-15 12:36:42

We can easily walk her through it over the phone if they tell her the 4 digit code

2019-03-15 12:42:46

Can you look in Bold and see what triggered the alarm

2019-03-15 12:42:54

So I can tell her what to check

2019-03-15 12:45:57

qq

2019-03-15 12:48:28

Yep one sec

2019-03-15 12:53:28

There is a garage entry and kitchen motion that were both set off yesterday

2019-03-15 13:09:47

Is Zac not going to the install on Monday?

2019-03-15 13:10:26

Ya he is

2019-03-15 13:10:53

Okay Thanks, I was just wondering because he is schedule for other things as well.

2019-03-15 13:11:12

Ben are you going to the install on Tuesday?

2019-03-15 13:12:01

Doesn’t look like it

2019-03-15 13:12:34

ok I was just looking to see who I could send to Peter's

2019-03-15 14:13:19

I booked a Trouble for Co-operative Synergies Inc today, they over head Door contact is not working and they couldn't arm the system from the office last night. Stuart was able to by pass the overhead door from his app on his device and arm the system but would like this fixed today.

2019-03-15 14:32:20

Oh Stuart

2019-03-15 15:50:04

Did you guys see any signals from Luke Nagel, he said when they got to the door the system was already counting down or something? they he was able to put his code in and get it turned off

2019-03-15 15:50:46

Also mention he was waiting on a quote to upgrade to with a smart thermostat? Looks like Zac was there for the trouble so I can ask him about that on Monday

2019-03-19 13:05:35

Liz has been scheduled in next Thurs. Mar 28th. FYI.

2019-03-20 13:07:57

Maegan is off today.

2019-03-20 13:48:47

Jamie McDougall just showed up at the Bayfield store with a piece of equipment. I just sent pictures via text to you (techs). He said it wouldn't stop beeping so he unplugged it and then received a call from SRC who told him to bring in the piece of equipment to one of our locations...?!

2019-03-20 13:49:57

He will be in and out today, but said his girl friend will be home and his house will be unlocked. He said he's bring back home this piece of equipment so that it's there for you guys. I told him that we wouldn't be able to stop by until later on today, closer to the end of the day.

2019-03-20 13:50:17

I am to give him a call at some point with an update.

2019-03-20 17:49:33

Hey team. I got an email from Slack regarding AMP "Amp Security has sent over 14,000 messages. Nicely done! On the Standard Plan, you can view all those messages instead of just the last 10k. That’s unlimited access to things like project details, important docs, and key decisions made along the way."

2019-03-20 17:50:58

Basically saying if we want to view all our historic messages we need to upgrade to paid version .. not sure if you guys think we need this or not? I told Chad I would get every ones thoughts.

2019-03-20 19:39:50

Jeff Bennewies would like to add another camera, how much time will you guys need for this? And can you do up a quote for the cost of adding it for me to send to him please?

2019-03-20 19:41:09

Did he say where he wanted the new camera?

2019-03-20 19:41:57

Nope, This is all he said: Hi Jenna, Jeff Bennewies here, just wondering if I could get another camera put up. I am very happy with the others and have decided to have one more. When ever it suits them, please just email us and we will go from there. Thanks again for everything, Jeff.

2019-03-20 19:45:12

I don't think I need to read what happened 12000 messages ago... so I vote pass

2019-03-20 19:51:47

I would say we would need 2 hours for 2 guys to install the camera for Jeff

2019-03-21 13:17:30

I added a quote for the The Power Garage in Woodstock next Friday, looks like it takes about an hour and half to get there from Kippen, I tried to include travel time and lunch in the time allotted for the quote.

2019-03-21 13:41:23

Good Morning: Upon installation, could the company assigned be identified on the installation order? The transferring of accounts unfortunately is not an easy task in our Accounting Software, in alarm automation it is easy. Appreciate your help. Beverley Champagne

2019-03-21 13:42:48

So on the SRC form it should indicate TCC or Hay?

2019-03-21 13:43:36

Yes we each have a dealer number which should be correct when we send in the form I am not sure where the disconnect is.

2019-03-21 13:44:26

The top of the SRC form says either dealer 392 for TCC or dealer 424 for HAY

2019-03-21 13:49:39

<@UF563PAVB> - We need to be checking these forms in Jobber when the technician sends us the invoice. 1 - to confirm it has been uploaded. 2 - that the information is correct.

2019-03-21 14:47:59

Going forward, once Maegan and I receive an invoice that has monitoring service from a technician...we will check the above. If the form has not been uploaded in Jobber or is incorrect, we will create a basic task and assign it to the technician that sent the invoice to complete.

2019-03-21 16:21:40

You do realize that by the time you typed all that message and put task on jobber in the middle of the day for me to do (which I don’t know why they weren’t assigned during admin time) you could have just went on google drive and uploaded the SRC forms

2019-03-21 16:31:18

Rick Storozuk took down the doorbell ringer that is on the wall in his house. When he did this he said it disconnected the cameras. He is wondering if he needs to have one of these in order for the cameras to work? he prefers not to as he doesn't like how it looks, but if need be he will go out and buy a nice one.

2019-03-21 16:35:32

Is rick saying he took the ringer down inside the house? He either needs that because it feeds power to Doorbell cameras. That would explain why they are offline

2019-03-21 16:35:47

Yes from inside the house

2019-03-21 16:36:05

He needs that

2019-03-21 16:36:22

okay, no other solutions?

2019-03-21 16:37:12

Marrett wire together some how. But a electrician would have to do that, not something we would tackle

2019-03-21 18:38:27

He said there are three wires, he was wondering if you knew which ones would need to be marred together...All of them or just certain ones.

2019-03-21 18:40:25

We wouldn’t be able to answer that

2019-03-21 18:47:11

Okay he asked me and I had no idea, he said there were three different colours, Im like Im just a CSR :woman-shrugging::skin-tone-2:

2019-03-21 18:48:21

I’m just not going to comment because it’s kinda of a electrician thing and I don’t want to be on the hook for anything

2019-03-21 18:57:36

:electric_plug:

2019-03-21 16:39:16

Okie dokie, thanks

2019-03-21 16:41:27

<@U827AC2JZ> - The tasks were created...as you are not reliable to answer slack messages or emails. Creating a job or task in Jobber is the only way for us to follow up with you to see once it has been 'completed.' When we receive an invoice and notice something isn't done or is incorrect...we will create the task right away so that we don't have to remember. If you don't have time today, you can do it tomorrow etc. It's your work to do, not ours.

2019-03-21 16:42:31

Image from iOS.jpg

2019-03-21 16:43:00

<@UAKSUBUCC> :+1:

2019-03-21 16:44:53

<@U81L6E9MJ> it has nothing to do with answering slack or emails. We are busy doing installs trying to make the company money. Every time you post a message we have to stop and answer it.

2019-03-21 16:46:00

I'm not referring to right now...and you know that. I have numerous examples of times that you have been in the office, with no responses.

2019-03-21 16:47:20

I have an install Booked for that Doug Biesinger for 91 Shipley St in Clinton for April 2 but they need the invoice sent before March 31 2019 - can we do an advanced invoice for them before we do the install?

2019-03-21 16:47:57

yes please send it to me

2019-03-21 16:56:40

<@U827AC2JZ> ...and I'm the last person you should be concerned about wasting this companies money. I'll all about the customer experience and sales. Hence why I'm always following up and ensuring things are done properly and in place...for the customer.

2019-03-21 19:08:36

Durand heating and cooling have a low battery warning, beeping every few seconds, I have scheduled in in for tomorrow afternoon, is there a way to stop the beeping in the mean time?

2019-03-21 19:09:08

Probably send Ben right now

2019-03-21 19:10:25

Ben is on his way

2019-03-21 19:10:37

Ok cool!

2019-03-21 20:55:05

I am happy to report I got all but one of my tasks done this afternoon.

2019-03-21 20:55:37

Thank you

2019-03-22 17:04:51

Whats is the name of the GPS alert so someone can look at it online

2019-03-22 17:04:59

Life Alert with GPS sorry

2019-03-22 17:05:11

Numera

2019-03-22 17:05:36

2019-03-22 18:49:45

David from Exeter elementary wants to know if there is a way they can leave the front door wedged open without getting called? He said there are groups there Wednesday nights and Saturdays mornings that leave it propped open

2019-03-22 18:50:31

if it's unarmed he shouldn't get a call

2019-03-25 12:31:48

Steve Dennis just called. Said he has been trying to get a hold of Geoff a few times now...but has never been contacted. He would like a call back at .

2019-03-25 12:32:18

Working on his quote right now.

2019-03-25 12:32:33

Ok. Please let me know once you have called him back. Thank you.

2019-03-25 12:34:02

There is a job scheduled for Maegan this morning that is still unassigned. Who is going to that?

2019-03-25 12:56:56

Called Steve Back.

2019-03-25 13:30:45

We did the prewire work for Dean Tully's install on Jan 16th. Have we been back to finish his install or are we waiting for him to let us know when he's ready?

2019-03-25 13:31:21

We are waiting for him to finish and let us know.

2019-03-25 15:36:17

Are any tech familiar with Ted Soudant's security system? It is with T&T, he said we have done work on it in the past. He has a low battery that needs to be replace and wondered if we could do it. He is going to look at what time of battery it is and let me know, just thought I would ask here in the mean time

2019-03-25 15:38:17

I’ve been there before. Just needs a regular panel battery

2019-03-25 15:40:30

Since we can't get there until probably Friday could you guys drop one off at one of our Hay offices for him to pick up? He said it is beeping throughout the night and disturbing their sleep, he figured he would be able to change it

2019-03-25 15:53:33

Are you guys working Easter Monday (April 22nd)?

2019-03-25 15:54:01

Yes

2019-03-25 15:54:13

Okay Thanks

2019-03-26 13:46:26

Is something happening tomorrow for the hold? or can I schedule Quotes etc?

2019-03-26 13:46:57

Geoff had slacked my last week asking me to hold that for Zac and himself

2019-03-26 13:47:00

that is all the I know

2019-03-26 13:53:01

kk so I assume Ben would be available still? I might book a quote for tomorrow in Exeter...

2019-03-26 13:53:21

I am guessing so - he just asked for himself and Zac

2019-03-26 14:46:54

Ya. Geoff and I are meeting with a ULC tech from SRC to review the school sites.

2019-03-26 14:48:14

Perfect, Thanks Zac

2019-03-26 20:23:31

Please let me know tomorrow morning if anyone is able to drop a battery off to one of the Hay locations for Ted, if so I will call him and let him know.

2019-03-27 12:18:36

An email just came in from Randy Oke that should be taken care of ASAP

2019-03-27 13:36:21

I called and talked to randy Oke

2019-03-27 13:37:30

Great thanks, do I need to book anything?

2019-03-27 13:41:42

Can you guys please look into that last Olark chat that just came through...and contact Sandra at the number provided?

2019-03-27 13:43:40

Don’t have to book anything for Randy Oke as of right now

2019-03-28 12:04:47

Morning, I am still waiting on a quote for Jeff Beenewies who wanted to add another camera, emailed in last week.

2019-03-28 12:05:48

Also got an email from Sandra Strang, the battery in the sensor over their patio door needs replace and she wondered if she could just pick this up at one of our offices

2019-03-28 12:10:08

Quote for Jeff Bennewies is #319 in Jobber

2019-03-28 12:15:03

Thank you

2019-03-28 12:34:35

If Randy doesn't do the doorbell cameras will they ring?

2019-03-28 12:34:58

because they are linked to his phones, he wonders if that would stop

2019-03-28 12:35:31

Randy who?

2019-03-28 12:39:51

Oke, Geoff did a quote for me, but I think he is gong to take the cameras anyways

2019-03-28 12:35:58

Ian lee is demanding we show up at 10:30

2019-03-28 12:36:05

is that feasible

2019-03-28 12:36:18

@anyone who can help a girl out

2019-03-28 12:58:52

lol

2019-03-28 13:20:29

Would you guys be able to drop off a sensor battery when you are in Exeter tomorrow afternoon?

2019-03-28 14:53:19

Please note - when generating an invoice for a client with multiple properties, if possible generate the invoice from the Job that has the correct service address on it, this way the proper address will show up on the invoice. Then you can proceed to close that job.

2019-03-28 15:43:24

Would the life assist for Douglas Gough be able to be rescheduled? I had something booked in from 2-4pm, but guess they want to book it till 5 to ensure they have enough time to get it done.

2019-03-28 15:46:55

I will call the customer Jenna and get it moved

2019-03-28 15:47:51

Okay thanks, Geoff is off so Zac and Ben will just have the one vehicle so wondered if we could move it. Hope the customer is okay with that!

2019-03-28 15:48:30

We have lots of vehicles here if that is the issue

2019-03-28 15:51:26

They also said they needed more time for the camera install that I initially only scheduled from 2-4

2019-03-28 16:23:16

I have that Life Assist appointment moved

2019-03-28 18:05:58

I had Sandra Eedy contact us through Olark again today - regarding an issue she report yesterday

2019-03-28 18:06:15

Can someone please follow up with her

2019-03-28 18:19:35

I can add a task in Jobber to follow up with Sandra Eedy, if that is easier. If so where would you like it booked in?

2019-03-28 18:23:21

We are going to look into it when we get back to Kippen

2019-03-28 18:23:34

Great thank you!

2019-03-29 12:26:24

How much time would we need for Joseph & Lyn Carapella install? She emailed back and is wondering when we could install it

2019-03-29 12:58:22

Vinnie from Hay has a security system that was installed by Rob Rau, it is not connected to monitoring however if the system is breached he gets a call. The last few nights he has been getting calls in the middle of the night from the system and everything is fine. He was wondering if you guys know anything about these systems, if there might be an easy fix?

2019-03-29 13:03:12

We would have to go take a look. If it's not connected to monitoring we cant see the trouble log.

2019-03-29 13:22:10

Morning, just seen the email from for Adam Durand in the Info@ - what is the resolution for him and I can contact the customer

2019-03-29 13:30:03

We looked into it briefly until we had to leave. Will have to look into further when we get back

2019-03-29 13:35:02

Great thank you! I have email Adam letting him know we got the email and are looking into it

2019-03-29 14:57:05

I just had Janet from Lisa Thompson MPP office call in, she thought there would be a chime when people opened the door. She would like the door to chime when open if possible, can she set this up?

2019-03-29 15:00:25

Yes, she just needs to press and hold the chime button on the keypad for 3 seconds to turn it on

2019-03-29 15:01:09

great thank yo u

2019-03-29 20:30:36

Tried calling Adam but didn't get an answer, I will try him again Monday morning.

2019-03-29 20:32:49

okay thanks Ben

2019-04-01 12:38:46

I just scheduled a trouble for this afternoon for Townsend Tire.

2019-04-01 12:40:21

FYI - Both Maegan and Paula are off today.

2019-04-01 12:42:09

That life assist for this AM needs rescheduled. I called them and the guy isn't getting out of the hospital for another week. They will call.

2019-04-01 12:42:27

Ok

2019-04-02 12:28:30

The install for this morning customer name is 91 shipley street clinton????? should it be something like a actual name?

2019-04-02 12:32:43

Maegan was working with that client. I believe that is the account name they requested. She can answer when in.

2019-04-02 12:46:14

Yes that is the Name they requested for the Account

2019-04-02 12:46:38

its for the Huron Perth Health Care - but that is they way they wanted the name on the account

2019-04-02 12:47:02

I agree that is the best way also

2019-04-02 13:26:32

Can I please get a security certificate for insurance for Linda & Joe Vadala?

2019-04-02 13:35:56

I had Rick Elliott email in regarding looking at his business and home locations to take over the Security. He is with AITC right now and has three places all in Blyth, he wants an apt this week if possible. Can I book something for Thursday this week?

2019-04-02 13:54:19

You can book Ben Thursday

2019-04-02 13:56:35

great thank you

2019-04-02 14:13:09

Bayfield Convenience just called in and their Security system isn't working, he says the panel says something about checking 9&10. He says he can't arm it - can someone look into this?

2019-04-02 14:42:48

Heading to Bayfield now to check that out.

2019-04-02 14:49:59

great thank you

2019-04-02 15:54:58

Steven from Exeter Chrysler need to know how to save a clip from the Flir cloud to a USB for the Opp, is someone able to call him and walk him through this?

2019-04-02 17:44:34

Jeff from MacLean's Exeter sent and email in, unable to connect 15 cameras that are connected to the P.O.E ... Do you guys think you could squeeze this in sometime soon?

2019-04-02 18:35:28

We can go there now

2019-04-02 18:36:52

Okay, sounds good....Do you guys wanna stop to see Steven while you are in the area ? :slightly_smiling_face:

2019-04-02 18:37:41

Already did. He figured it out.

2019-04-02 18:37:53

Perfect thank you

2019-04-03 11:52:36

FYI I will be in a staff meeting this morning until about 915

2019-04-03 12:38:11

I have Grant Sawiak on the line. He wants to know what the issue was with his trouble yesterday. No notes on the job so I'm not sure what to tell him.

2019-04-03 12:38:20

Is someone available to speak with him?

2019-04-03 12:38:36

Send him to my phone

2019-04-03 12:38:47

Ok

2019-04-03 13:11:29

Terry McCarthy wants to know if there is anyway to reduce his quote I said not that I can see unless you do away with one of the camera's anyone have a different opinion?

2019-04-03 13:16:03

I priced out one of the cameras $500 for a 4k camera. We could change that to a lower resolution camera for $250 cheaper but quality will suffer. That 4k camera was priced to look at his fuel tanks and not sure that would be a great idea.

2019-04-03 13:18:02

ok he wanted to talk to you do you want to call him to discuss please

2019-04-03 13:18:19

not really

2019-04-03 13:28:48

Terry is going to think about it

2019-04-03 15:32:11

Grant Sawiak would like to go ahead with the quote I sent him today, how long will we need for this?

2019-04-03 15:32:51

1 hour is good

2019-04-03 16:09:40

Can we please put GB legion on test until 5 pm

2019-04-03 16:29:38

N/M I was able to figure it out

2019-04-03 16:42:29

It's already on test

2019-04-03 19:28:20

I have Stonehouse Brewing Company on the phone.

2019-04-03 19:28:39

Their panel has a yellow triangle lit up.

2019-04-03 19:28:46

What does that mean and how do they fix it?

2019-04-03 19:29:51

He just said that SRC called him about a power outage...but he said there was no power outage.

2019-04-03 19:29:59

The yellow triangle is a trouble light. We have no idea what the trouble it without going.

2019-04-03 19:30:20

Probably date and time trouble. And a bad battery

2019-04-03 19:30:29

Ok. What do you want me to tell him?

2019-04-03 19:30:38

Book a trouble.

2019-04-03 19:30:41

Ok

2019-04-03 19:32:08

He said the date and time are correct.

2019-04-03 19:32:34

Bold shows something about a Primary Power Fail...but then also a Medical Alarm.

2019-04-03 19:32:48

Anyways, I scheduled the trouble for this Friday...any time between 10am and 6pm.

2019-04-03 19:33:26

:+1:

2019-04-03 19:33:38

Thanks

2019-04-03 19:34:05

6pm?

2019-04-03 19:34:55

That's just what the customer said...so that's what I typed...I just mean, go anytime after 10am lol.

2019-04-03 19:40:33

I have Fortress fencing on the phone, they had a key pad replace not to long ago and its only taking one code - they have 8 codes total for all their employees and he is wondering what they can do to get the other codes to work?

2019-04-03 19:41:06

sorry door lock he is saying now that was replaced

2019-04-03 19:43:24

He needs to add the users back to allow lock access. I can see on his system some users are only allowed access to 2 out of 4 locks. All through on his app or website

2019-04-03 19:43:40

okay I will let him know

2019-04-03 19:43:41

Thank you

2019-04-04 19:27:47

Hi Bridget We are ready for alarm system install anytime. We will require some more “quad” cable that’s used for the contacts etc. 1 box should get us wrapped up (looks like we need about 700’), if that could be dropped off sometime we will pull it with the rest of the low voltage wires in the final conduit below the floor. Best Regards Philip Ashwin

2019-04-04 19:28:23

I just got that email from Sun North. When can one of you drop more of that cable off? And how many days are needed for the install?

2019-04-04 19:34:32

I will first thing tomorrow

2019-04-04 19:34:51

I would book two full days. They wired it really weird

2019-04-04 19:34:59

Sounds good. Thanks

2019-04-08 13:36:25

I received this email from Angela Arenburg. "Hi, Just spring cleaning and dust set off our living room smoke alarm. Managed to eventually get it shut off but raises question. We thought as part of our security service that we were centrally monitored for fire as well as entry. However, we received no call about our fire alarm that was going off. Our insurance company believes that we are monitored. Please advise. Angela Arenber"

2019-04-08 13:37:14

Can we see if they have fire monitoring and if so why they didn't get a call?

2019-04-08 14:30:44

I had Dylan call in from Fortress Fencing - he is having trouble with his cell phone communicating with the locks at his location. He says nothing works when he sends the code through. Wondering what the solution is?

2019-04-08 15:17:07

I was just speaking with Justin Morgan, he is wondering what the cost of two more fire alarms would be to add to his system.

2019-04-08 15:17:19

Should I book a quote or would someone know off the top of your heads

2019-04-08 15:18:30

We can send him a quote without going out

2019-04-08 15:19:20

okay, I don't think there is an email on the account currently - but I can call him and get an email address to send it or I can just call him as well - whatever is easier

2019-04-08 15:20:56

Should be

2019-04-08 15:21:58

He is referring to his home system, and not their business right?

2019-04-08 15:22:18

perfect, yes his home account

2019-04-08 15:23:17

I have added that email to Jobber

2019-04-08 15:30:55

I did up a quote for him - Quote #329

2019-04-08 15:31:05

thanks!

2019-04-08 15:31:10

I will send it and give him a call

2019-04-08 15:32:47

If he approves it don't book it right away because we don't have two of those in stock

2019-04-08 15:33:10

okay - if he approves it, I will let you know to order them

2019-04-08 15:33:12

thanks!

2019-04-08 17:50:54

Anyone have any suggestions for Dylan from Fortress Fencing? He had called in this am

2019-04-09 12:12:42

Good Morning, do we know when the item we need for Grant Sawiak will be in in order to complete the quote he approved? He is just asking me about when it will be completed again and I need to give him an answer today.

2019-04-09 15:38:46

FYI I booked a quote in Exeter for 2pm today when you guys are done in Hensall

2019-04-10 12:50:43

That call is prob for me..

2019-04-10 12:50:51

D & D Variety ?

2019-04-10 12:51:06

He is asking for Geoff

2019-04-10 12:51:39

Oh okay I prob wont be able to answer the questions anyways haha

2019-04-10 12:55:03

Is that D&D Variety Jenna - you can transfer him to Geoff

2019-04-10 12:55:11

Yup and Yup

2019-04-10 12:55:38

Thanks

2019-04-10 13:06:22

Do we have all the parts instock for Sarah Hockey quote? She would like to go a head with the install

2019-04-10 13:08:21

No, we need to order the cameras. Would be a few days from when we order them. We just ran out today.

2019-04-10 13:11:06

Would we be able able to do it next Thurs? 18th?

2019-04-10 13:11:17

Ya, should be ok

2019-04-10 13:12:50

:+1::skin-tone-2:

2019-04-10 20:11:13

How'd it go with my fav customer today?

2019-04-10 20:20:18

Grant?

2019-04-10 20:20:41

yeah

2019-04-10 20:21:09

He wasn't there. Had a couple emails though

2019-04-10 20:21:39

He will likely call me tomorrow with more questions

2019-04-10 20:23:13

I'm sure

2019-04-12 13:54:23

I had Donald Broadfoot from Platinum Powersports call in, he was wondering if there is a smoke detector that works when the system is arm and then will be inactive when the system is disarmed. He has a motorcycle shop and when they are working on the bikes, the blow torches and what not always set the smoke detectors off.

2019-04-12 14:01:49

No smoke detector are armed 24 hours a day regardless of what the panel is doing. For good reason. We could change it for a heat detector. Meaning the temperature at the device would have to reach 135 degrees before tripping. Probably a better option for him. Only issue is it would have a hard time detecting a small smouldering fire

2019-04-12 14:03:46

okay, I will give him a call back - do you know the price of that one off the top of your head? I am sure that will be the next question

2019-04-12 14:04:21

About $25/each. Plus an hour labor

2019-04-12 14:04:51

great thanks!

2019-04-12 14:45:40

He said that will not work for him - he has that now and the still go off with the torch. I told him we don't have anything that will not be armed

2019-04-12 18:24:52

Dan from SRC called, he is going to keep the school on test until 5 today

2019-04-12 18:25:02

If you need it longer let me know

2019-04-15 12:47:30

Good Morning Security peeps, not sure if you heard the news yet this am but Bridget had her baby!!! She is doing well - I haven't heard the name or size yet but she had a little girl

2019-04-15 13:13:50

Aw awesome!! Thanks for letting us know :slightly_smiling_face:

2019-04-15 13:17:17

Hey guys Randy Oke is wondering if the additional equipment has come in yet and when we plan on coming back to finish up the install. Please let me know so I can reply to his email. Thanks

2019-04-15 13:21:19

I haven't seen anything come in yet.

2019-04-15 13:31:27

Okay, is there an estimated Shipping date?

2019-04-15 13:31:48

I will have to check

2019-04-15 13:32:50

Thanks

2019-04-15 13:27:34

PLEASE FIX THE LITTLE BOX ON THE BACK DOOR IN KIPPEN ASAP.

2019-04-15 13:30:40

Will you guys have time to swing by Jeff Benneiews today? "we seem to have a problem with our cameras. It will not come up on our tv screen, it shows its locked and no connected to the internet. They were here Friday and did the fiber optic and got it up and running great. Now nothing is coming up but a locked notification and having to connect to the internet. Thanks"

2019-04-16 12:13:52

Do we have the parts in stock for the quote we did for Robert & Barb Oram? Greg Geoffrey is wondering when we can install it, I will have to confirm with him that the customers want to go ahead with the package. Quote says 3 hours labour is that sufficient for me to schedule this install for?

2019-04-16 12:14:12

Also Geoff were you able to see an ETA on those parts for Randy Oke?

2019-04-16 12:19:51

The Oram is a new build. We could send Ben to run the one wire we need. The rest will be done when the house is finished

2019-04-16 12:19:59

No ETA on parts yet

2019-04-16 12:22:07

Alright, Ben how long would you need for wiring ? or when would you like me to schedule this for? Thanks

2019-04-16 13:41:30

Did you guys hear the VM from Helen Lyons? Do we have to do any ting with that?

2019-04-16 15:15:54

Let Kelli at Hay know if you have any proposed changes please.

2019-04-16 15:15:54

AMP Promo 2019 Doorbell_Therm.pdf

2019-04-17 13:47:02

I had Flynn Farms call in saying she can not get many of their camera online - wondering if I can book a trouble tomorrow sometime?

2019-04-17 15:53:18

Just got a message from Smith Peat - Little Bills, I forwarded you guys the email, they key pad recently replaced is not working again. I will put in a trouble for tomorrow, if we happen to finish up early today and can get there let me know. Thanks

2019-04-18 12:24:28

I received a call from Stephen Central Public School. Mark has received a few notifications about the West Hall Sensor, they need to have someone come and check it out, he said you can just go and hit the buzzer and the Secretary will let you in. Can spmeone please stop by there today as they will be gone tomorrow and all weekend and Monday I beleive

2019-04-18 13:00:57

Its not the west hall sensor. It's a communication fault with SRC, they see it as a sensor fault but they are wrong.

2019-04-18 13:05:26

okay??? so how to we stop them from getting these notifications?

2019-04-18 13:13:53

We have to check with SRC. I have emailed the contact at school board so he knows what's going on

2019-04-18 13:29:00

Okay thanks

2019-04-18 16:56:25

Just had Geoff White call in - his panel is black - he was able to arm it last night from his phone but it took about 5 mins for it to arm. I never booked a trouble, do we need to go? I told him I would check with the Technicians and call him back

2019-04-18 19:54:51

Image from iOS.jpg

2019-04-23 11:14:49

Hey guys. Wont be able to make it in today. Just getting over a stomach bug.

2019-04-23 12:28:47

Morning, just wondering if anyone took care of the trouble that came in over the weekend for Stephen Savage? Looks like there was a voicemail and an email from Chris at Hay

2019-04-23 12:33:05

Yes I did. He was going to call back in to schedule a visit. Has an issue with his shed flood sensor and master bedroom patio door. He also cut the line to his siren to silence the alarm. Said it wont be until may sometime when someone can be there.

2019-04-23 12:33:55

Okay thanks

2019-04-23 13:41:53

Can someone do a quote at 9 am in Bayfield Friday or do you all need to set up the home and garden show?

2019-04-23 13:48:16

We can squeeze a quote in

2019-04-23 17:44:13

Looks like the ball is in their court for 91 Shipley is that correct?

2019-04-23 17:45:00

YES

2019-04-23 17:45:04

Yes. They were in the middle on Reno’s still when we were there. Guy is supposed to call

2019-04-23 17:45:29

sorry they are to call us once they are ready

2019-04-23 17:45:34

any invoices coming for month end? I am here tomorrow and Thursday for a couple hours

2019-04-23 17:45:52

I haven't been emailed anything

2019-04-23 17:46:18

Sun North needs done

2019-04-23 19:49:18

I just got an email from Philip Ashwin from Sun North - He says there is an issue with OH door contacts, the can move on the track that they are mounted to - when they do the door can hang up on them - he is wondering if someone can come rectify this deficiency? Can Someone go tomorrow?

2019-04-23 19:50:02

We have Optimal Health & Chiropractic booked for the day

2019-04-24 13:18:23

I have Karen Brown on the phone, she has set up a code for her Contractor to come in and out of her place - she was told the 4 digit code is programmed but then she was told he needs to hit something else on the panel once he enters the code - any idea of what he needs to push after the code?

2019-04-24 13:24:58

I am thinking he just pushes away to arm when he leaves and just the 4 digit code when he comes in but she is sure he needs to hit another button

2019-04-24 18:09:35

Kathy Palmer would like a Security Certificate email to her for her Insurance company

2019-04-24 18:14:57

I already sent one to her

2019-04-24 18:15:08

I was just going to say that about Kathy

2019-04-24 18:15:18

I still have the email, I will forward it to her again

2019-04-24 18:15:29

oh - she just called in saying she was speaking to someone last week regarding it and would like it sent to her

2019-04-24 18:15:43

I confirmed the email we have in Jobber for her and that is where she would like it sent

2019-04-24 19:26:35

Are we able to see someones password? for the login?

2019-04-24 19:27:05

Someone got a new phone, I was able to unlock her from but she will need the correct password to login on her new device

2019-04-25 13:28:37

Scott Hall on the phone

2019-04-25 13:28:42

was someone trying to call him?

2019-04-25 13:28:50

That was me

2019-04-25 13:29:02

Transfer him over

2019-04-25 13:29:03

K Ill transfer him over if you like

2019-04-25 13:29:05

I am free

2019-04-25 13:32:03

Thanks Jenna!

2019-04-25 14:18:38

I booked install for Joseph & Lyn Carapella in a couple weeks, not sure how much time or how many guys will be needed..please let me know and I can adjust the time on the calendar

2019-04-26 14:59:35

Image from iOS.jpg

2019-04-26 14:59:47

Any thoughts??? Changes?

2019-04-26 15:01:47

Did you just make that table cloth?

2019-04-26 15:02:22

Ummm yah

2019-04-26 15:04:07

how is the neighbours booth looking beside you?

2019-04-26 15:04:32

IMG_20190426_110414.jpg

2019-04-26 15:05:00

I like the minimalist look!

2019-04-26 15:06:10

Less is More!

2019-04-26 15:08:16

AMP booth looks good! Can't say that about the TCC booth :face_with_raised_eyebrow: lol

2019-04-26 15:14:21

Sara's new theme black with a white stripe....going for the skunk look

2019-04-26 19:02:41

So where did you find that nice AMP table cloth???Do tell

2019-04-26 19:08:12

wrapped up in the display

2019-04-29 12:44:01

Can I have a Security Certificate for Randy Oke?

2019-04-29 12:48:22

Done

2019-04-29 12:49:44

Thanks!

2019-04-29 16:56:40

Did anyone listen to that VM from Rice Homes, they can't access their cameras, will we have to go out for that?

2019-04-29 17:00:03

Not sure who they are? Cant remember doing any work there. Maybe call and find out who the customer is?

2019-04-29 17:26:38

Says they are on 77 Main St E Grand Bend, however we are not billing them for security so they must just have cameras.

2019-04-29 17:29:04

Ok. we can go there now. Just in bayfield. 20 min or so

2019-04-29 18:13:13

Sorry got busy, I can give them a call before you go or are you already on route?

2019-04-29 18:14:03

Already been there. It's a TNT customer. They are going to call TNT

2019-04-29 18:15:22

Okie Dokie

2019-04-29 18:18:49

Fred Lobb would like a call back from a technician, his number is , He needs some explanation over the phone how to play back something? I didn't really understand what he was talking about to be honest.

2019-04-29 18:50:41

Also are you guys able to go through jobber and assign technicians to jobs and installs? It is hard for us to know if we can book something on certain days if we don't know how many guys are going to the other job on that day.

2019-04-30 12:59:57

Did anyone contact Fred lobb as per my request yesterday?

2019-04-30 13:06:19

I didi

2019-04-30 13:12:35

Someone will go to Home Hardware this afternoon

2019-04-30 13:14:16

Perfect, when you go ask for John, I will put it in the notes

2019-04-30 13:14:20

Thanks guys!

2019-05-01 13:08:51

I had Darren Erb from Blackdog Pub email in saying the back Camera is not working and would like someone out to fix it.

2019-05-01 13:08:57

Can we get there today?

2019-05-01 13:09:31

Zac and I will look at it after the quote in clinton

2019-05-01 13:10:36

great, I will email Darren back

2019-05-01 13:10:37

Thank you

2019-05-01 17:52:24

That Glen Hayter install in Clinton - they have the permit they were waiting for and the wall are up and framed - there are three windows in the offices that are being changed out for bigger ones - does that need to be done before we set up an install for pre wire there?

2019-05-01 19:14:02

Steve Howson just called to let us know his security system is back on

2019-05-01 19:14:12

He said he was supposed to let Geoff know

2019-05-01 19:14:43

It will automatically go off test shortly

2019-05-02 12:11:13

Did the login fot Hay Boldnet change? Darkhorse needs to be put on test for 5 hours asap

2019-05-02 12:11:37

Spring2019

2019-05-02 12:12:11

Thanks

2019-05-02 12:13:20

I think I did it right... just put the reason in and how many hours?

2019-05-02 12:13:55

Just how many hours and hit add entry

2019-05-02 12:14:00

On the app

2019-05-02 12:14:51

I was on the desktop and it there was a button "put on test" after you add the reason and the duration. Want to double check that it is on test in the app for me?

2019-05-02 12:16:03

Ya you got it

2019-05-02 12:16:12

:+1::skin-tone-2: thanks

2019-05-02 12:34:38

That email from SRC yesterday regarding Al113032, I can't seem to find who that is in alarm.com...

2019-05-02 12:38:01

SRC made a typo

2019-05-02 12:38:15

That number is one too many digits long

2019-05-02 12:38:55

I would guess 1332 or 3032

2019-05-02 13:07:49

Email regarding Jeff Bennewies monitor, do I need to book a trouble for that or is there something we can fix remotely?

2019-05-02 13:19:20

I did a remote test. Have to see if that works

2019-05-02 13:21:03

Okay please keep me updated, thanks

2019-05-02 13:23:33

SRC said that account is AL11302, maybe it is a TCC customer, they are not coming up in my search...

2019-05-02 15:10:02

i only found one motion in seaforth was there only one or is there 2

2019-05-02 15:11:16

should be 2

2019-05-02 15:36:14

Are you guys able to find account AL11302 ? Maegan and are both cant find it

2019-05-02 19:46:25

steve foreman on 1 Maegan are you free

2019-05-02 19:46:31

its such a busy day

2019-05-02 19:46:44

yes I am free - my AMP line isn'tringing here

2019-05-02 19:46:51

just realized that

2019-05-02 19:46:56

oh shit ok

2019-05-02 19:49:04

Put a trouble in with our phone provider

2019-05-02 19:53:38

Christopher is aware now and will work on - sorry

2019-05-02 20:12:57

AMP line in Brussels is up and fixed

2019-05-02 20:13:17

sorry Jenna - wasn't a big help today on the phones!

2019-05-02 20:13:45

No worries!

2019-05-02 20:23:27

For MacLean's can we bypass Zone 38 until it is fixed?

2019-05-02 20:23:44

Yep

2019-05-02 20:24:13

:+1::skin-tone-2: Thanks I will let him know, that will be until next Friday afternoon

2019-05-03 15:11:52

I had Dylan call in from Fortress Fencing saying there is a communication problem with the East Door - its showing on the app its not detected. I told him I would speak to the Techs and call him back

2019-05-03 18:21:21

Dwayne and Karen Pryce are still having issues with their Security, the got the Internet working at the location but still no video

2019-05-03 18:31:43

Cameras and svr will have to be power cycled to get new IP. Or wait and they might fix themselves

2019-05-06 12:20:30

Did anyone look at that email from Michelle Geoffrey I forwarded on on Saturday?

2019-05-06 12:40:50

I will fix this

2019-05-06 12:44:40

Thank you

2019-05-06 12:46:18

What is with that Submission from the AMP Website from Maria Stouts

2019-05-06 12:52:43

Spam

2019-05-06 12:52:54

lol figured

2019-05-06 12:54:35

Karen Brown approved her quote, do we have to schedule a pre-wire?

2019-05-06 12:56:38

Schedule Ben for Wednesday.

2019-05-06 12:58:31

Okay, then when do you want to do the Install, next Thursday?

2019-05-06 13:00:22

I had Martha Hart email me, she said they cannot use two of the three control panels. She said they are showing something about a battery. She said the whoever did the install said he would be back with some batteries - should I book a Trouble for her?

2019-05-06 13:02:20

Yes Book a trouble. Ben can probably go later this afternoon.

2019-05-06 13:15:40

thank you

2019-05-06 13:24:41

Did anyone call or see my above message on Friday regarding Fortress Fencing and the communication problem with the East door

2019-05-06 17:04:37

Jeff Holman called, he cannot get logged into his security system, and hasn't be able to for some time now. He would like a call back, , he said he has spoken with Geoff before regarding this issue

2019-05-06 17:19:26

Is the Fob done for the HOspice?

2019-05-06 17:20:22

No. I have more on order

2019-05-06 17:20:49

Great thanks

2019-05-06 19:47:50

Eilers approved their quote, says 8 hrs for 2 men. Not sure when I can book this in as the next two weeks of jobs on the schedule are not assigned to techs

2019-05-06 20:44:37

I would book Eilers on for May 27 + 28th

2019-05-07 18:06:01

Rob MacLachlan would like to move forward with his quote ASAP, I am going to say next Thursday would be the soonest. He also wants to know what options we have for Garage Doors, is there something I can send him or can we add this to the quote?

2019-05-07 19:12:30

John Cousens would like the alarm's etc to go to his wife's phone as well as his, currently it is only going to his. Are we able to do this?

2019-05-07 19:26:05

I have updated the quote for Rob Maclachlan to include 2 z wave garage door controllers

2019-05-07 20:21:10

Okay thanks, I will resend that to him

2019-05-07 20:22:59

Is there any information about the Garage Door Controller I can include when I send him the updated quote?

2019-05-07 19:26:46

John Cousens just needs to log into and create his wife as a user and give her a login

2019-05-07 20:20:49

Okay, I am not sure he will be able to figure that out. He got locked out of his own account today

2019-05-07 20:22:24

We can reset his password if need be. Maybe someone will have to go out and help him through it

2019-05-07 20:23:29

I reset it for him, told him to call back if he couldn't get in after that, so it must have worked for himnow

2019-05-07 20:23:57

Maybe I could email him directions to create his wife as a user

2019-05-07 20:20:17

Would we supply and deliver the cable for Frank Nelson? Quote to add two cameras...

2019-05-07 20:27:20

I just listened to that message in the info@ email - Mary Smith - says she needs someone to call her to bypass the error (Battery I believe) so she can arm the house.

2019-05-07 20:28:41

I have her on the phone - can someone speak to her?

2019-05-07 20:28:46

She called the Main TCC line

2019-05-07 20:28:52

Ben

2019-05-07 20:28:55

NO

2019-05-07 20:28:58

hahaha

2019-05-07 20:29:01

he knows honeywell

2019-05-07 20:29:15

Give me 5 min to watch a how to on youtube lol

2019-05-07 20:29:41

so can someone take Orbit One or I will tell her we will call her back?

2019-05-07 20:29:45

lol

2019-05-07 20:29:53

Call her back please

2019-05-07 20:29:56

will do

2019-05-07 20:31:08

she is leaving for the evening at 5pm

2019-05-07 20:31:13

please call her back shortly

2019-05-07 20:31:21

Enter the following: 1. Your 4-digit code 2. The number 6 (bypass button) 3. Two-digit zone number of the zone you want to bypass. (01, 02, 03, etc.) 4. Repeat this process for all zones you would like to bypass. *Once your system is disarmed, this process will need to be repeated in order to arm your system again.

2019-05-07 20:32:29

Haha jk I will call her

2019-05-07 20:34:56

Sorry had a customer in - I can call her back if you like

2019-05-07 20:36:15

I'm on the phone with her no worries

2019-05-07 20:41:11

Okay great thank you

2019-05-07 20:43:06

Ben is looking for a gold star on his paycheque

2019-05-08 12:14:28

Would we supply and deliver the cable for Frank Nelson? Quote to add two cameras...

2019-05-08 12:15:15

Ya I can drop some off, today?

2019-05-08 12:15:46

Ill have to see, he hasn't approved the quote yet

2019-05-08 12:15:53

He wanted to know that before

2019-05-08 12:16:24

Also will Rob know what the Z Wave Garage Opener is or should I attach some info on it?

2019-05-08 12:17:07

It is so he can control his garage doors with

2019-05-08 12:24:16

Thanks

2019-05-08 12:25:21

It look like there already is a secondary login for John Cousens account :thinking_face:

2019-05-08 12:52:06

I just had Brian Carrier call in regarding his system, its flashing not ready on panel and says Check 11 - he is only home until 11am today. Is there a way to by pass this or do I need to do a trouble for it?

2019-05-08 12:53:28

I'll check what zone that is and let you know.

2019-05-08 12:53:50

okay thanks

2019-05-08 13:04:16

He can probably put his code in and press 1, then repeat that again to clear it. If that doesn't work he can use that same bypass procedure as I sent for Mary yesterday

2019-05-08 13:16:41

okay thanks Ben, I will call him back

2019-05-08 13:20:00

I am talking to Brian, neither seems to be working. I am not sure if he is following what I am saying but he says it stills says not ready check 11. Is someone in office still that can talk to him?

2019-05-08 13:23:23

can someone give him a call?

2019-05-08 20:24:53

I just got an email From Stephan from Envira- North - He wants to know when someone will be back to 139 Sparling to do the zone partitions and to copy the list of users from 92 Railway to 139 Sparling

2019-05-09 12:06:22

I have contacted Grant Lawford re: voicemail

2019-05-09 12:21:37

Okay thanks, were you able to get it figured out?

2019-05-09 12:22:02

No I need to go there today at some point

2019-05-09 12:31:13

We have run out of cameras. I have a pile on back order. Some installs may not get 100% complete until those cameras arrive.

2019-05-09 12:58:42

What should I tell Stephan from Envira-North?

2019-05-09 12:58:52

regarding the above message from last night

2019-05-09 12:59:51

I think we can try and add those codes remotely

2019-05-09 13:05:24

okay, so we don't need to send someone? I can email him back saying we can do this remotely from the office?

2019-05-09 13:06:15

As of right now we don't need to send anyone. I have a list of codes from when we upgraded their office

2019-05-09 13:06:28

okay, thanks I will email him

2019-05-09 16:45:09

Purolator dropped off a package for AMP Security at our Zurich office...any idea what this is? Do you guys want me to get it sent to the Exeter office?

2019-05-09 16:52:31

What's in it?

2019-05-09 16:52:52

Want me to tell them to open it?

2019-05-09 16:56:58

I am going by Zurich this afternoon. I can go pick it up

2019-05-09 18:56:40

Is the GDP Life assist $80/month?

2019-05-09 18:56:44

GPS

2019-05-09 18:57:18

Yes I have email from Bridget that says $80/month

2019-05-09 18:57:54

so the $80 is just for GPS if he wants fall detection it would be $90 I found this

2019-05-09 18:58:28

yes

2019-05-09 19:00:13

I had to reboot my phone because it messed up

2019-05-09 19:14:54

I just had Mark from Stephen Central Public School - the panels are beeping saying something about fire but there is no fire. Can someone give him a call at

2019-05-09 19:15:43

I can

2019-05-09 19:15:49

Thanks!

2019-05-10 16:08:12

This may be a silly question - is there a way to find out someone Username to log into the app

2019-05-10 16:08:28

I have a customer that is upgrading her cellular device and we are trying to set up the app but she can't remember her username

2019-05-10 16:08:35

Yes

2019-05-10 16:08:47

What’s her name?

2019-05-10 16:08:56

Helen Lyons

2019-05-10 16:09:47

2019-05-10 16:11:04

Thanks!can we see the password or we will have to reset it?

2019-05-10 16:11:39

I’ll send her a password reset link to that email

2019-05-10 16:12:06

okay

2019-05-10 16:12:48

She should have an email with a temporary password. Then she can change it to what she wants

2019-05-10 16:13:13

thank you!

2019-05-13 15:29:36

This was in an email I got today: "I am looking for I believe 5 window sensors (but not sure which of or if all my windows are wired for it), an alarm bell, 3 motion detectors (I think), , 3 door sensors, and a keypad. There’s a whole bunch of wires coiled up downstairs so I imagine there’s more. I want to be able to monitor this system by my phone and not have to pay monitoring fees. I also want to hook my fire alarm system up to the security system so I know if an alarm goes off." I liked the part...I want to be able to monitor this system by my phone and not have to pay monitoring fees. :face_with_rolling_eyes:

2019-05-13 17:31:55

4 Boxes for AMP just delivered by Purolator to our Zurich office, would you like me to get them sent to Exeter or will someone be going by there to pick them up?

2019-05-13 17:58:05

We are not far, we will pick them up

2019-05-13 18:14:46

:+1::skin-tone-2:

2019-05-14 12:04:28

FYI I will be here all day, the Chamber of Commerce event got postponed until next week

2019-05-14 12:14:10

Fred Scott would like to talk to one of the technicians regarding his quote, can someone please give him a call at

2019-05-14 12:25:41

I had a long lengthy conversation with Fred Scott. I have adjusted quote 367 for only 2 cameras now. If you can resend it to him.

2019-05-14 12:26:11

Will do

2019-05-14 12:26:42

Try not to call him, unless you have 20-30 minutes to spare