Support Portal
 

New ACS: NISC User Services System

NISC USS

Our new ACS is available to log in.

URL: https://care.nisc-uss.coop:4431/

Username format:  [first name]@hay

Temp password: Support4500

Comtrend and Smart RG devices are in there right now.  Calix devices will be going in after a bit more testing.

Future Stuff Coming

  • subscriber information synced from ivue
  • app users can use to manage their own WiFi and troubleshoot their own problems
  • tweaking any glitches that arise in the data models of the different devices
  • auto-reprogramming PPPoE into devices

 

Moving to new ACS

CC+ is no longer available now.  They have not removed access to Support Cloud DME yet though so feel free to use that for Calix devices in the mean time. https://cloud-ca.calix.com/ Smart RG 505n, 515ac, 501n, and Comtrend 5374 and 5381u are no longer in CC+\DME They have been moved …