When you first login you will get the Dashboard.
To start, click the View Network tab to switch to the list
of ONTs.
Finding the ONT can be done two ways. The fastest way is to type the customers 911 address into the Search Here box. For example, for 5 David Street just type: 5 david and hit enter. The port number should match the port number in the iVue path trace.
The other way you can find an ONT is by navigating the tree.
If the Equipment Name in the Path Trace says BAY-C1-S11, 24 PORT ACTIVE, PORT-B-18, you would go to: BAY_ACCESS 01, Shelf 1, then select 24-Port-Active-Ethernet-Single-11 and find Port 18. This is a longer and more difficult way to find the ONT however.
Once you find the Port with the address you are looking for, right click it and select: Show Detail (This will only show for non-GPON ONTs). A new window will open up with the configuration of the ONT.
Some areas of interest are:
Configuration -> ONT Configuration – This shows the uptime of the ONT.
ETH Interface -> ONT -> Subscriber MAC Table - In this area you can see the MAC address and the Public IP that was leased by the TCC DHCP server to the Internet facing equipment (router). Useful to see when the customer has an incorrect wiring issue and has multiple devices connected to the ONT which would show multiple MAC addresses on the blade.
Status -> SFP/XFP Status - Shows that the ONT is linked up to the blade and the fiber link speed. You can also see the ONTs temperature. Performance Monitoring -> Statistics - You can refresh at the top of the page. It shows the Input and Output Bytes of the fiber interface and if there are any errors on the fiber.
Provisioning -> ONT -> ONT Ports – You can go through the ONTs ports and check if they are In Service (IS) or not.
When you right click on a service point in Network Device Manager you can click on Open Device Console. This will bring up a new tab. This will show what ETH ports are linked.
You can click on each ETH port -> Status -> Mac Address – You can get the MAC address and the IP associated with that mac (if trying to log into a ASUS router for example or to see if they are getting a public IP).
You can click on each ETH port -> Status -> Counters – You can check for Errors, Discards, etc.
When you right click on a service point in Network Device Manager you can click on List Services -> Edit -> Video and Data – Here you can check to see the Downstream and Upstream Bandwidth for this ONT. The
values should be greater than the service that they are paying for with TV and Internet combined.