When you attempt to call into 236-4400 and get no answer this means that Marcel, Kraig and Chad, and anyone else who may be answering at that moment is busy.
Please indicate in the ticket comments that you attempted to call and there was no one available. Many of you already do this and we appreciate it.
Now we want to try to tweak things so everyone makes use of calling in and gains access to second level support and any additional troubleshooting suggestions or insights before escalating.